ROBERT DOUGLAS
Pittsburgh
Summary
Experienced professional skilled in relationship building, marketing and merchandising management, and collaboration production. Adept at budgeting and forecasting, effective communication, and problem-solving. Eager to leverage extensive expertise in any new role in sales and marketing to support business growth and strategic initiatives.
Overview
40
40
years of professional experience
Work History
Sign Installer
Howard Hanna Real Estate
Pittsburgh, PA
07.2024 - Current
- Maintained an organized job site by disposing debris from installation sites promptly.
- Demonstrated expertise in reading blueprints and schematics to properly install signs according to specifications.
- Adept at safely climbing ladders or scaffolding to access areas necessary for sign installations.
- Proficiently operated hand tools such as drills, saws, rivet guns, hammers and screwdrivers for installation purposes.
- Successfully installed, serviced and maintained a wide range of sign systems and components, including LED signs, neon signs and illuminated signage.
- Displayed capability in creating custom designs with vinyl letters or other materials used on signs.
BDC Service Representative
Bowser Automotive Group
Monroeville, PA
08.2023 - 06.2024
- Developed strong communication skills with customers to provide solutions to their automotive needs.
- Tracked vehicle delivery times and communicated any delays or changes in delivery schedule promptly.
- Performed follow up calls to ensure customer satisfaction after completion of services rendered.
- Maintained an organized filing system for all customer related documents including invoices and repair orders.
- Utilized problem-solving techniques to resolve customer service related issues quickly and efficiently.
- Assisted customers with scheduling appointments for service repairs and maintenance work.
- Participated in team meetings to discuss strategies for increasing overall efficiency within the BDC Service Department.
- Updated inventory on hand when parts were received or shipped out.
- Provided excellent customer service through telephone, email, and face-to-face interaction.
Vendor Broker Manager
Gordon Food Service
Imperial, PA
06.2015 - 01.2024
- Planned and coordinated process improvements and new initiatives, including introduction of new products and services.
- Networked around the covered divisions to identify and capture new business opportunities based on VBM provided reporting and analysis.
- Prepared presentations and reports for Vendor and broker management to aid in mutual key planning and decision-making.
- Maintained positive relationships with SBD Vendors, dedicated brokers and our top vendor partners to ensure a cohesive approach to new sales opportunities and with engaging our sales teams and leadership.
- Reviewed Industry data to forecast trends and prepare reports for use in strategic business decision-making.
Divisional Merchandise Manager
Gordon Food Service
Imperial, PA
06.2015 - 07.2020
- Generated reports detailing visual merchandising strategy and updates for existing items, new item rollouts, and customer specific items.
- Maintained a collaborative ownership of all merchandising logistics across assigned division with the regional merchandising teams, Inventory, pricing, and supply chain teams.
- Aligned organization's culture, products, and image with Vendor Broker partners.
- Developed, executed and monitored sales trainings for meetings and tenure based sales training sessions.
- Worked with sales leadership, regional, director and market level to understand specific market needs and implement effective strategies to address those needs.
- Recommended and presented new vendors merchandisers for consideration, local and national.
- Promoted brands by Identifying key conversion strategies and communicating clear reporting to execute.
- Verified product quality to investigate quality complaint concerns and minimize customer issues.
- Defined, designed, and implemented vendor/broker merchandising strategies.
Center of the Plate Specialist
Reinhart Food Service
West Newton, PA
09.2004 - 07.2015
- As a center of the plate specialist I was responsible for direct and indirect sales of fabricated proteins to existing and developed customers within a 4 state territory.
- This included selling sister divisions on a stocked steak program.
- The position was also responsible for training, sales meeting presentations, purchasing, and key company strategies related to promotions and marketing plans.
- While I was employed by Reinhart I was called upon to evaluate and correct their production facility that was mismanaged.
- I became the temporary Director of Operations for the meat fabrication plant to develop profitability standards, yield testing, employee moral building, sanitation and quality assurance plans as well as production schedules and HACCP compliance standards.
- It took a total of 3 years to turn the business unit around and gain profitability and solid processes and procedures.
COP Specialist, Production Manager, General Manager
US Food service/Stock Yards
Greensburg, PA
06.1995 - 09.2004
- Started at US Foods as a COP specialist and was accountable for direct and indirect sales of all COP products within a tri state territory.
- This included, customer and sales activities related to growing COP business.
- Training, product specification development and strategic buying was also a large part of this position.
- After 5 years of these duties I was called upon to take over the production manager duties at the Greensburg Stock Yards facility where I managed an associate team of 38 people.
- These associates were a combination of cutters, packers, QA.
- I was responsible for all aspects of production related to meat processing, included but not limited to.....Yield testing, Quality Assurance, Food Safety, specification development, training, production schedules and timely processing of both JIT and stocked steaks.
- I was appointed General Manager of this facility when a promotion was taken by the person prior to me.
- As a general manager I had full oversight and responsibility of direct and indirect sales and distribution of fabricated center of the plate products.
- I was responsible for 50 people which included an inside sales team, purchasing team, production team, QA unit and finance associates.
- My responsibilities were dedicated to the profitability, growth, and safety of the products and associates of the business unit.
Meat Cutter Foreman
Diamond Meat company
Pittsburgh, PA
05.1986 - 05.1995
- I was the production floor supervisor and was responsible for production schedules, yield testing, and overall flow of daily production.
- This included the supervision of 35 meat cutters, packers and laborers.
Education
Blueprint Drafting - Construction Management
University of Pittsburgh
Pittsburgh, PAAssociate Degree - Construction Management
Community College Of Allegheny County
Pittsburgh, PAHigh School Diploma - General
Chartiers Valley High School
Bridgeville, PASkills
- Purchasing sales
- Leadership Training
- Collaboration Production
- Marketing and Merchandising Management
- Budgeting and forecasting
- Relationship building
- Level and critical thinking
- Power tool proficiency
- Site preparation
- Hand-eye coordination
- Measurement accuracy
- Deadline adherence
- Sign maintenance
- Sign installation expertise
- Ladder safety
- Client communication
- Deadline oriented
- Layout design
- Production scheduling
- File preparation
- Teamwork and collaboration
- Teamwork
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Site cleanup
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Power tool operation
- Excellent communication
- Adaptability and flexibility
- Reliability
- Effective communication
- Time management abilities
- Self motivation
- Professionalism
- Team collaboration
- Active listening
- Decision-making
- Adaptability
- Cross-contamination prevention
- Quality control
- Meat processing
- Health code compliance
- Waste reduction
- Meat preparation
- Meat inspection
- Workplace safety
- Portion control
- Food safety regulations
- Cutting
- Band saw
- Meat wrapping
- Product weighing
- Meat packaging
- Meat presentation
- Sanitary standards
- Meat identification
- USDA classifications
- Meat cutting
- Management
- Product presentation
- Knife handling
- Food safety
- Sanitation practices
- Meat weighing and labeling
Timeline
Sign Installer
Howard Hanna Real Estate
07.2024 - Current
BDC Service Representative
Bowser Automotive Group
08.2023 - 06.2024
Vendor Broker Manager
Gordon Food Service
06.2015 - 01.2024
Divisional Merchandise Manager
Gordon Food Service
06.2015 - 07.2020
Center of the Plate Specialist
Reinhart Food Service
09.2004 - 07.2015
COP Specialist, Production Manager, General Manager
US Food service/Stock Yards
06.1995 - 09.2004
Meat Cutter Foreman
Diamond Meat company
05.1986 - 05.1995
Blueprint Drafting - Construction Management
University of Pittsburgh
Associate Degree - Construction Management
Community College Of Allegheny County
High School Diploma - General
Chartiers Valley High School