Robert Fraelich

• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives. LEading SEPA to best in class Activation since FW 25 of 2024- current results
• Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans. (SL enrichment Program, District Pillar captains)
• Enhanced employee performance by conducting regular training sessions and providing constructive feedback. Driving both in-store and District level results. Leading SEPA to best in class results for Expense control in 2024
• Developed strong customer relationships by delivering exceptional service and personalized attention. Both in store and through peer to peer Accountability in driving NPS/LTR
• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture. Leading 1481 to a top 100 finish in the company (55th in 2024) and assisting the district in a top 15 finish in the company. Also 2 conformed COE awards

Started as a seasonal associate and have worked my way through each leadership position in many locations. Started in 0562 (Associate -MIL) heled deliver on adoption gaols and part of leadership team during the rollout of the EAC for dogs. Moved to Devon location to help close out and grand open store 2491 (MIL-ASL)

Moved to store 0564 to help rebuild leadership team and deliver great results.

Promoted to Store leader at 0570 and which we delivered 2 COE, 1 unofficial (took place during pandemic year so no official ranking)

Relocated to 564 to help rebuild Salon staffing and culture.

Relocated to store 1481 to rebuild total store, able to turn around location in 1 year and deliver a top 100 finish in the company. Missing COE based on tier but Accomplish out goal of Top 100. Built and team of ready now leader that allowed me to complete a stretch assignment and cover store 0560 while store leader is on LOA (October- Now)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.