Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CONTACT
Generic

Robert G. Hagstrom

Wayne

Summary

Communications professional with strong ability to craft and implement engaging internal messaging. Experienced customer resolution specialist dedicated to team collaboration to identify strategic company initiatives and long term goals.

Overview

12
12
years of professional experience

Work History

INTERNAL COMMUNICATIONS SPECIALIST

ESSENTIAL UTILITIES
Bryn Mawr, PA
01.2024 - Current
  • Write internal intranet articles about company initiatives
  • Collaborate with internal stakeholders to identify and address communication needs
  • Develop visual content in Canva for LED monitors to supplement internal intranet articles
  • Assist in communication plan development, establish timelines, identify mode of presentation
  • Ghostwrite and edit communications for leadership as assigned

PROPOSAL DEVELOPMENT SPECIALIST

INDEPENDENCE BLUE CROSS
Philadelphia, PA
01.2022 - 01.2024
  • Coordinated and finalized RFP projects in response to new and recurring business opportunities
  • Communicated with Sales, Product, and Underwriting teams to meet strict project deadlines
  • Researched database to determine appropriate responses to questions posed in RFP asks as well as update content following department approval

ENROLLMENT SPECIALIST

INDEPENDENCE BLUE CROSS
Philadelphia, PA
01.2018 - 01.2022
  • Addressed and resolve inquiries of members of the largest health insurance company in Philadelphia area
  • Interfaced between marketing and operations teams
  • Capitalizing on communication skill and industry experience for corporate and customer benefit
  • Maintained enrollment records and rectify discrepancies in timely support of regulatory requirements

CUSTOMER EXPERIENCE ADVOCATE

AMERIHEALTH ADMINISTRATORS
Philadelphia, PA
01.2015 - 01.2018
  • Built trust and earned loyalty among customers of major third-party administrator for self-insured businesses by skillfully assisting members and providers with sensitive claims, benefits, and enrollment issues
  • Coordinated communication between providers and members to ensure swift and accurate resolution of claim and benefit inquiries

Education

MASTER OF SCIENCE - Communication

DREXEL UNIVERSITY
Philadelphia, PA
05-2020

BACHELOR OF ARTS - Politics

FAIRFIELD UNIVERSITY
Fairfield, CT
05-2014

Skills

  • Account resolution
  • Toastmasters International
  • Content creation
  • Corporate storytelling
  • Canva

Accomplishments

Published 80+ intranet articles for employee website.

Timeline

INTERNAL COMMUNICATIONS SPECIALIST

ESSENTIAL UTILITIES
01.2024 - Current

PROPOSAL DEVELOPMENT SPECIALIST

INDEPENDENCE BLUE CROSS
01.2022 - 01.2024

ENROLLMENT SPECIALIST

INDEPENDENCE BLUE CROSS
01.2018 - 01.2022

CUSTOMER EXPERIENCE ADVOCATE

AMERIHEALTH ADMINISTRATORS
01.2015 - 01.2018

MASTER OF SCIENCE - Communication

DREXEL UNIVERSITY

BACHELOR OF ARTS - Politics

FAIRFIELD UNIVERSITY

CONTACT

  • (610) 952 - 3089
  • Hagstromrobertg@gmail.com
Robert G. Hagstrom