Robert Gola
Alburtis
Summary
Results-driven Field Service Supervisor with a proven track record in team leadership and project management. Expertise in technical troubleshooting and safety compliance ensures efficient project execution. The flexibility to pivot to meet changing demands, as needed. Loves a challenge and strives for only the best processes to yield the best results.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Heavy equipment Field Service Supervisor
Cleveland Brothers CAT
Pittston
04.2022 - Current
- Manage repair projects for customers, both externally and internally, from inception to completion, utilizing a team of field service technicians. Ensuring the team has the correct resources and support to complete the project as efficiently and safely as possible.
- Collaborated with sales teams to address customer service inquiries effectively.
- Provided technical support for troubleshooting equipment issues in the field.
- Coordinated work between team, other departments, subcontractors and customers.
- Collaborated with team members to assess equipment performance needs.
- Explained and recommended service options to customers and detailed costs.
- Handled telephone support calls to determine issues and provide solutions.
- Supervised field service teams to ensure adherence to safety protocols.
- Checked team member performance and quality of work against established standards.
- Increased productivity of field technicians by accurately delegating tasks to many employees.
- Organized and supervised field service team to ensure timely completion of assigned tasks.
- Served on SME team for implementation of company wide ERP program and provided end user training for service departments
EPG Field Service Coordinator
Cleveland Brothers CAT
Pittston
10.2018 - 04.2022
- In the Electric Power Generation Field Service department, I managed work order processes from creation to invoicing.
- Manage warranty claim submissions to Caterpillar.
- Take customer calls, and assist the supervisor in prioritizing and scheduling technicians.
- Coordinated field service activities across multiple projects and locations.
- Scheduled and dispatched technicians to client sites for service requests.
- Communicated with clients to confirm service appointments and address inquiries.
- Monitored service requests in software systems for efficiency tracking.
- Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements.
- Tracked expenses related to travel costs, tools, and materials associated with each job.
- Investigated any discrepancies between actual time spent on jobs versus estimated times reported by service technicians.
- Prepared reports on daily work activities and provided feedback to management team.
- Provided support during emergency situations when additional resources are needed quickly.
Service Advisor
Tunkhannock Auto Mart
Tunkhannock
11.2015 - 10.2018
- Coordinated service appointments and ensured timely customer follow-ups.
- Explained technical issues to customers in clear, understandable terms.
- Collaborated with technicians to diagnose vehicle problems effectively.
- Managed warranty claims and processed documentation efficiently.
- Provided exceptional customer support to enhance overall satisfaction levels.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Participated in ongoing training activities related to automotive technology advancements.
- Serve as dealership safety director for years 2017 & 2018 with a record of zero accidents or injuries for two dealer location during this time.
Cellarman
The Lion Brewery
Wilkes-Barre
11.2012 - 02.2015
- Operated equipment for brewing, fermentation, and filtration processes.
- Monitored quality control throughout production and packaging.
- Maintained cleanliness and organization within the brewery environment.
- Assisted in the transfer of beer between tanks and vessels.
- Collaborated with team members to ensure efficient workflow during production shifts.
- Conducted routine maintenance on brewing equipment to ensure functionality.
- Documented brewing processes and inventory levels accurately on logs.
- Supported training of new staff on safety protocols and operational procedures.
- Assisted with bottling operations on an as-needed basis.
- Ensured that all equipment used in the cellar was properly sanitized before use.
- Cleaned tanks, pumps, hoses, barrels, presses, and related brewing equipment after each use.
- Performed laboratory tests such as titrations, pH measurements, and sugar readings, as required.
- Adhered strictly to safety regulations when operating machinery or handling hazardous chemicals in the cellar environment.
- Monitored storage temperatures and adjusted as necessary to ensure quality beer production.
- Worked closely with brewery supervisor and brew master to plan for available storage space to ensure enough aging time and allow production to proceed efficiently to packaging.
Service Technician
Tunkhannock Auto Mart
Tunkhannock
05.2009 - 11.2012
- Maintained accurate service records and documentation for customer vehicles.
- Communicated with customers to explain repair needs and services provided.
- Assisted in training new technicians on best practices and safety protocols.
- Implemented safety procedures while handling tools and equipment in the workshop.
- Diagnosed vehicle issues using diagnostic tools and equipment.
- Conducted routine maintenance and repairs on various vehicle models.
- Perform complex repair procedures in adherence with manufacture new vehicle procedures
- maintain and improve knowledge for new model updates and releases.
- Dodge, Chrysler, Jeep factory trained and certified tech for 2010 & 2011
Education
Associate of Applied Science - Motorsport Technology
Luzerne County Community College
Nanticoke, PA05-2011
Bachelor of Science - Business Management / Human Resources
Seton Hill University
Greensburg, PASkills
- Team leadership
- Project leadership and management
- Technical troubleshooting and repair
- Safety compliance
- Problem solving
- Performance monitoring
- Training and mentoring
- Business process re-engineering
- Microsoft office suite
- Complex problems analysis
- Continuous improvements
Languages
Spanish
Limited
French
Limited
English
Full Professional
Certification
PEC Safeland Certified
Timeline
Heavy equipment Field Service Supervisor
Cleveland Brothers CAT
04.2022 - Current
EPG Field Service Coordinator
Cleveland Brothers CAT
10.2018 - 04.2022
Service Advisor
Tunkhannock Auto Mart
11.2015 - 10.2018
Cellarman
The Lion Brewery
11.2012 - 02.2015
Service Technician
Tunkhannock Auto Mart
05.2009 - 11.2012
Associate of Applied Science - Motorsport Technology
Luzerne County Community College
Bachelor of Science - Business Management / Human Resources
Seton Hill University