Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Associations Memberships
Education Licenses
Timeline
Generic

Robert Hansen

West Chester

Summary

Over 30 years of experience in small business management with a strong focus on operational efficiency and team leadership. Proven ability to drive sales growth through effective monitoring of daily operations and strategic planning. Recognized for high productivity and fostering a motivated work environment that encourages repeat business. Expertise in communication and problem-solving ensures thesuccessful execution of business strategies and team performance enhancement.

Overview

40
40
years of professional experience

Work History

Owner Operator

R.S. Hansen General Contracting
Kennett Square
01.2019 - Current
  • Generated over $2.25 million in sales since 2019 through full-service stucco remediation.
  • Oversaw daily operations of general contracting business, managing staff and financial activities.
  • Coordinated with subcontractors and suppliers to ensure the timely delivery of materials.
  • Established compliance with safety regulations and building codes throughout all projects.
  • Cultivated client relationships to assess project needs and expectations accurately.
  • Trained and mentored staff on construction management best practices for improved performance.
  • Conducted site inspections to verify progress and enforce quality standards.
  • Developed marketing strategies that enhanced brand visibility and increased revenue.

Owner Operator

EcoClean Power Wash
Kennett Square
01.2019 - Current
  • Achieved monthly sales averaging $10,000 during peak months from March to September.
  • Cultivated strong client relationships to identify and fulfill project needs.
  • Performed site inspections to monitor quality and progress.
  • Applied cost control strategies for efficient budget management.
  • Oversaw daily business functions, encompassing staff management, sales coordination, inventory tracking, and accounting duties.
  • Addressed customer complaints promptly to maintain a reputable business image.
  • Fostered long-term client loyalty through outstanding service and proactive problem-solving.

Managing Partner

Rever Mortgage LLC
Kennett Square
01.2015 - 01.2019
  • Oversaw all necessary daily activities related to Marketing, Sales, Processing, Accounting, and operations as the sole proprietor of a boutique mortgage provider.
  • Developed marketing strategies to enhance brand visibility and customer engagement.
  • Established vendor relationships to negotiate favorable terms and conditions.
  • Ensured compliance with local, state, and federal regulations.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.

Senior MLO

Bank of America
Radnor
01.2012 - 01.2014
  • Senior MLO 203k Certified
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Senior Loan Officer

Prospect Mortgage
Newark
01.2009 - 01.2012
  • Closed $17 million in loans, contributing to branch success in 2009.
  • Acted as the only 203K Certified Loan Originator in Pennsylvania.
  • Assessed borrower financial profiles to determine eligibility and risk factors for loans.
  • Clarified loan terms and conditions while guiding clients through application processes.
  • Conducted thorough reviews of loan applications for submission accuracy.
  • Maintained compliance with lending regulations and internal policies diligently.
  • Advised customers on various loan products and their specific requirements.
  • Discovered cross-sell opportunities during meetings with both existing clients and potential prospects.

Owner, V.P. of Sales, Marketing, and Chief Financial Officer

Falcon Financial Inc.
West Chester
01.1992 - 01.2009
  • Oversaw and managed daily operations, including hiring and training staff.
  • Achieved sales revenues of $1.3 million in 2004 and $1.5 million in 2005.
  • Developed and executed a media marketing campaign, generating over 100 calls daily.
  • Established vendor relationships to secure quality supplies at competitive rates.
  • Implemented strategic marketing initiatives to enhance brand visibility and engagement.
  • Maintained high customer service standards, ensuring satisfaction and loyalty.
  • Trained new employees on company policies and best practices.
  • Ensured compliance with all local, state, and federal regulations.

Owner/Partner

General Search and Abstract
Devon
01.2004 - 01.2009
  • Responsible for initial startup with 1st year revenue of $432,000.
  • Developed business with local banks, mortgage companies, and builders.
  • Identified new opportunities for growth, expansion, and diversification.
  • Oversaw budgeting and financial management.
  • Led thestartup and creation of operational procedures and workflow planning.

Owner/Partner V.P. Sales and Marketing

The Phoenix Financial Group Inc. (Arlington Capital)
Bensalem
01.1988 - 01.1992
  • I personally hired and trained all new originators.
  • Consistently exceeded personal sales goals.
  • Managed a sales force that generated over $100 million in 1992.
  • Managed daily operations to ensure efficient service delivery and client satisfaction.
  • Led team meetings to discuss strategies for market trends and client engagement.
  • Trained staff on financial products and regulatory compliance requirements.
  • Designed marketing materials to promote services and attract new clients.
  • Managed daily operations of the business, including hiring and training staff.
  • Created marketing campaigns to attract new customers.

Sales Manager

Unified Financial Inc. (Now Freedom Mortgage)
Cherry Hill
01.1986 - 01.1988
  • I worked and trained side by side with Stan Middleman.
  • Grew sales force from 10 to 500 within two years.
  • Increased monthly sales volume from 20 to over 500 units.
  • Mentored junior staff on effective sales techniques and best practices.
  • Conducted sales consultations to educate clients on products and services.
  • Trained and coached junior sales personnel for optimal performance.
  • Provided targeted support to new and inactive customers, boosting sales volume.

Education

B.A. - Psychology, Minor in Business and Sports Medicine

State University College at Potsdam
Potsdam, N.Y.
01.1984

Skills

  • Marketing strategy and expertise
  • Compliance oversight
  • Customer relationship management
  • Sales coordination
  • Team leadership
  • Staff training and development
  • Problem solving
  • Effective communication
  • Recruiting and hiring
  • Business operations management
  • Pricing strategy

Hobbies and Interests

  • Flying (Single engine, high performance, VFR certified)
  • Baseball
  • Motorcycle Enthusiast
  • Trap Shooting
  • Digital Photography
  • Technology and Electronics Enthusiast
  • Outdoor activities ( Trap and Target Shooting )
  • Eagle Scout
  • Former Assistant Baseball Coach URA Boys 10u

Associations Memberships

  • Board of Directors, The Art Trust Museum at Meridian Bank, 01/01/07, 12/31/09
  • Vice President, Shenandoah Homeowners Association, 01/01/04, 12/31/09
  • Vice President, Embassy Court Condo Association, 01/01/03, 12/31/07
  • Member, Airplane Owners and Pilots Association, 01/01/98, 12/31/20
  • Member, Mortgage Bankers Association, 01/01/92, 12/31/19
  • Member, Pennsylvania Association of Mortgage Brokers, 01/01/92, 12/31/19
  • Member, Chester County Chamber of Business, 01/01/92, 12/31/19
  • Member, Southern Chester County Chamber, 01/01/92, 12/31/19
  • Member, Suburban West Association of Realtors, 01/01/92, 12/31/19

Education Licenses

  • B.A., Psychology, Business and Sports Medicine, State University College at Potsdam, Potsdam, NY, 01/01/80, 12/31/84
  • Licensed Mortgage Loan Correspondent, Pennsylvania Department of Banking, 01/01/94, 12/31/07
  • Licensed New Jersey Mortgage Company and Originator, New Jersey Department of Banking, 01/01/04, 12/31/07
  • Licensed Pennsylvania Property and Casualty Insurance Agent, Pennsylvania State Department of Banking and Insurance, 01/01/05, 12/31/07
  • Licensed PA MLO, NMLS #175814

Timeline

Owner Operator

R.S. Hansen General Contracting
01.2019 - Current

Owner Operator

EcoClean Power Wash
01.2019 - Current

Managing Partner

Rever Mortgage LLC
01.2015 - 01.2019

Senior MLO

Bank of America
01.2012 - 01.2014

Senior Loan Officer

Prospect Mortgage
01.2009 - 01.2012

Owner/Partner

General Search and Abstract
01.2004 - 01.2009

Owner, V.P. of Sales, Marketing, and Chief Financial Officer

Falcon Financial Inc.
01.1992 - 01.2009

Owner/Partner V.P. Sales and Marketing

The Phoenix Financial Group Inc. (Arlington Capital)
01.1988 - 01.1992

Sales Manager

Unified Financial Inc. (Now Freedom Mortgage)
01.1986 - 01.1988

B.A. - Psychology, Minor in Business and Sports Medicine

State University College at Potsdam

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Robert Hansen