Robert Hansen
West Chester
Summary
Over 30 years of experience in small business management with a strong focus on operational efficiency and team leadership. Proven ability to drive sales growth through effective monitoring of daily operations and strategic planning. Recognized for high productivity and fostering a motivated work environment that encourages repeat business. Expertise in communication and problem-solving ensures thesuccessful execution of business strategies and team performance enhancement.
Overview
40
40
years of professional experience
Work History
Owner Operator
R.S. Hansen General Contracting
Kennett Square
01.2019 - Current
- Generated over $2.25 million in sales since 2019 through full-service stucco remediation.
- Oversaw daily operations of general contracting business, managing staff and financial activities.
- Coordinated with subcontractors and suppliers to ensure the timely delivery of materials.
- Established compliance with safety regulations and building codes throughout all projects.
- Cultivated client relationships to assess project needs and expectations accurately.
- Trained and mentored staff on construction management best practices for improved performance.
- Conducted site inspections to verify progress and enforce quality standards.
- Developed marketing strategies that enhanced brand visibility and increased revenue.
Owner Operator
EcoClean Power Wash
Kennett Square
01.2019 - Current
- Achieved monthly sales averaging $10,000 during peak months from March to September.
- Cultivated strong client relationships to identify and fulfill project needs.
- Performed site inspections to monitor quality and progress.
- Applied cost control strategies for efficient budget management.
- Oversaw daily business functions, encompassing staff management, sales coordination, inventory tracking, and accounting duties.
- Addressed customer complaints promptly to maintain a reputable business image.
- Fostered long-term client loyalty through outstanding service and proactive problem-solving.
Managing Partner
Rever Mortgage LLC
Kennett Square
01.2015 - 01.2019
- Oversaw all necessary daily activities related to Marketing, Sales, Processing, Accounting, and operations as the sole proprietor of a boutique mortgage provider.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Established vendor relationships to negotiate favorable terms and conditions.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
Senior MLO
Bank of America
Radnor
01.2012 - 01.2014
- Senior MLO 203k Certified
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Senior Loan Officer
Prospect Mortgage
Newark
01.2009 - 01.2012
- Closed $17 million in loans, contributing to branch success in 2009.
- Acted as the only 203K Certified Loan Originator in Pennsylvania.
- Assessed borrower financial profiles to determine eligibility and risk factors for loans.
- Clarified loan terms and conditions while guiding clients through application processes.
- Conducted thorough reviews of loan applications for submission accuracy.
- Maintained compliance with lending regulations and internal policies diligently.
- Advised customers on various loan products and their specific requirements.
- Discovered cross-sell opportunities during meetings with both existing clients and potential prospects.
Owner, V.P. of Sales, Marketing, and Chief Financial Officer
Falcon Financial Inc.
West Chester
01.1992 - 01.2009
- Oversaw and managed daily operations, including hiring and training staff.
- Achieved sales revenues of $1.3 million in 2004 and $1.5 million in 2005.
- Developed and executed a media marketing campaign, generating over 100 calls daily.
- Established vendor relationships to secure quality supplies at competitive rates.
- Implemented strategic marketing initiatives to enhance brand visibility and engagement.
- Maintained high customer service standards, ensuring satisfaction and loyalty.
- Trained new employees on company policies and best practices.
- Ensured compliance with all local, state, and federal regulations.
Owner/Partner
General Search and Abstract
Devon
01.2004 - 01.2009
- Responsible for initial startup with 1st year revenue of $432,000.
- Developed business with local banks, mortgage companies, and builders.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Led thestartup and creation of operational procedures and workflow planning.
Owner/Partner V.P. Sales and Marketing
The Phoenix Financial Group Inc. (Arlington Capital)
Bensalem
01.1988 - 01.1992
- I personally hired and trained all new originators.
- Consistently exceeded personal sales goals.
- Managed a sales force that generated over $100 million in 1992.
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Led team meetings to discuss strategies for market trends and client engagement.
- Trained staff on financial products and regulatory compliance requirements.
- Designed marketing materials to promote services and attract new clients.
- Managed daily operations of the business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
Sales Manager
Unified Financial Inc. (Now Freedom Mortgage)
Cherry Hill
01.1986 - 01.1988
- I worked and trained side by side with Stan Middleman.
- Grew sales force from 10 to 500 within two years.
- Increased monthly sales volume from 20 to over 500 units.
- Mentored junior staff on effective sales techniques and best practices.
- Conducted sales consultations to educate clients on products and services.
- Trained and coached junior sales personnel for optimal performance.
- Provided targeted support to new and inactive customers, boosting sales volume.
Education
B.A. - Psychology, Minor in Business and Sports Medicine
State University College at Potsdam
Potsdam, N.Y.01.1984
Skills
- Marketing strategy and expertise
- Compliance oversight
- Customer relationship management
- Sales coordination
- Team leadership
- Staff training and development
- Problem solving
- Effective communication
- Recruiting and hiring
- Business operations management
- Pricing strategy
Hobbies and Interests
- Flying (Single engine, high performance, VFR certified)
- Baseball
- Motorcycle Enthusiast
- Trap Shooting
- Digital Photography
- Technology and Electronics Enthusiast
- Outdoor activities ( Trap and Target Shooting )
- Eagle Scout
- Former Assistant Baseball Coach URA Boys 10u
Associations Memberships
- Board of Directors, The Art Trust Museum at Meridian Bank, 01/01/07, 12/31/09
- Vice President, Shenandoah Homeowners Association, 01/01/04, 12/31/09
- Vice President, Embassy Court Condo Association, 01/01/03, 12/31/07
- Member, Airplane Owners and Pilots Association, 01/01/98, 12/31/20
- Member, Mortgage Bankers Association, 01/01/92, 12/31/19
- Member, Pennsylvania Association of Mortgage Brokers, 01/01/92, 12/31/19
- Member, Chester County Chamber of Business, 01/01/92, 12/31/19
- Member, Southern Chester County Chamber, 01/01/92, 12/31/19
- Member, Suburban West Association of Realtors, 01/01/92, 12/31/19
Education Licenses
- B.A., Psychology, Business and Sports Medicine, State University College at Potsdam, Potsdam, NY, 01/01/80, 12/31/84
- Licensed Mortgage Loan Correspondent, Pennsylvania Department of Banking, 01/01/94, 12/31/07
- Licensed New Jersey Mortgage Company and Originator, New Jersey Department of Banking, 01/01/04, 12/31/07
- Licensed Pennsylvania Property and Casualty Insurance Agent, Pennsylvania State Department of Banking and Insurance, 01/01/05, 12/31/07
- Licensed PA MLO, NMLS #175814
Timeline
Owner Operator
R.S. Hansen General Contracting
01.2019 - Current
Owner Operator
EcoClean Power Wash
01.2019 - Current
Managing Partner
Rever Mortgage LLC
01.2015 - 01.2019
Senior MLO
Bank of America
01.2012 - 01.2014
Senior Loan Officer
Prospect Mortgage
01.2009 - 01.2012
Owner/Partner
General Search and Abstract
01.2004 - 01.2009
Owner, V.P. of Sales, Marketing, and Chief Financial Officer
Falcon Financial Inc.
01.1992 - 01.2009
Owner/Partner V.P. Sales and Marketing
The Phoenix Financial Group Inc. (Arlington Capital)
01.1988 - 01.1992
Sales Manager
Unified Financial Inc. (Now Freedom Mortgage)
01.1986 - 01.1988
B.A. - Psychology, Minor in Business and Sports Medicine
State University College at Potsdam