Robert Jackson III
Philadelphia
Summary
Compassionate psychiatric aide with expertise in mental health support at Norristown State Hospital. Skilled in de-escalation strategies and patient assessment, I fostered a therapeutic environment, enhancing patient engagement and well-being. Recognized for effective communication and collaboration with multidisciplinary teams to develop individualized care plans, ensuring optimal patient outcomes.
Overview
16
16
years of professional experience
Work History
Psychiatric Aide
Norristown State Hospital
10.2016 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient behavior, reporting changes to healthcare team for timely intervention.
- Implemented therapeutic recreation activities to enhance patient engagement and well-being.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Trained new staff on hospital policies, safety protocols, and patient care techniques.
- Conducted regular safety checks to maintain secure environment for patients and staff.
- Developed and maintained accurate patient records, ensuring compliance with regulatory standards.
- Monitored patient vital signs and reported any changes to nursing staff.
- Facilitated smooth transitions between shifts through effective communication during handoff reports with fellow aides and nursing staff.
- Contributed to a positive therapeutic environment by maintaining cleanliness and organization within the facility.
- Promoted patient progress by assisting with medication administration, ensuring adherence to prescribed treatment plans.
- Mitigated potential safety hazards by conducting regular facility checks and promptly addressing any concerns or issues identified.
- Minimized potential for crisis situations by promptly identifying at-risk behaviors or emotional triggers among patients.
- Established rapport with patients through active listening, empathy, and understanding their unique challenges.
- Maintained confidentiality of sensitive information related to patients'' mental health history in accordance with HIPAA regulations.
- Improved patient well-being by providing compassionate and attentive care, addressing individual needs and concerns.
- Treated clients and families with respect and dignity.
Housekeeping
Phoebe Wyncote
04.2010 - 10.2016
- Coordinated closely with housekeeping staff to ensure timely room preparation for incoming guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Maintained a safe and clean living environment for clients through housekeeping tasks and organization.
- Enhanced cleanliness standards by implementing efficient housekeeping procedures and schedules.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Assisted in training new hires on proper housekeeping techniques, ensuring consistency across the team.
- Communicated effectively with housekeeping staff to address guest needs promptly and efficiently.
- Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
Night Houseman
Hampton Inn By Hilton
03.2011 - 07.2016
- Maintained cleanliness and organization in guest areas, ensuring high standards of hospitality.
- Assisted with laundry operations, managing inventory for linens and towels efficiently.
- Supported front desk staff during peak hours, enhancing guest satisfaction through prompt service.
- Collaborated with housekeeping team to streamline cleaning processes and improve turnaround time.
- Trained new staff on operational procedures, fostering a culture of teamwork and efficiency.
- Addressed guest inquiries and resolved issues promptly, contributing to positive customer experiences.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Kept building entryway glass clean and polished for professional presentation.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
Education
Certificate - Automotive Technology
Lincoln Technical Institute
Philadelphia, PA07-2003
High School Diploma -
Martin Luther King JR High School
Philadelphia, PA06-1999
Skills
- De-escalation strategies
- Mental health awareness
- Verbal communication
- Professional boundaries
- Psychiatric terminology
- Vital signs documentation
- Direct patient care
- Clinical documentation
- Mental health support
- Behavioral management
- Incident reporting
- Activity planning
- Patient assessment
- Emergency response
- Patient rapport
Timeline
Psychiatric Aide
Norristown State Hospital
10.2016 - Current
Night Houseman
Hampton Inn By Hilton
03.2011 - 07.2016
Housekeeping
Phoebe Wyncote
04.2010 - 10.2016
Certificate - Automotive Technology
Lincoln Technical Institute
High School Diploma -
Martin Luther King JR High School