Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Robert Kemmerer

Walnutport

Summary

Dynamic Club General Manager at Sam's Club with a proven track record in membership growth and financial management. Expert in fostering teamwork and enhancing customer relations, resulting in increased member retention and satisfaction. Skilled in P&L reporting and budget control, driving operational efficiency and achieving significant revenue growth through execution of strategic marketing initiatives.

Overview

36
36
years of professional experience

Work History

Club General Manager

Sam's Club
09.2017 - Current
  • Cultivated partnerships with local businesses and organizations for increased visibility within the community.
  • Developed strong relationships with members, fostering a sense of community and loyalty to the club.
  • Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
  • Analyzed member feedback to identify areas of improvement and implement changes accordingly.
  • Established a positive work culture that promoted teamwork and communication among staff members.
  • Launched successful membership drives that resulted in significant growth in new member acquisition.
  • Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
  • Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
  • Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
  • Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
  • Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
  • Increased staff performance and engagement via motivational leadership.
  • Planned, organized, and coordinated special events and celebrations.
  • Prepared monthly reports and budgets to track revenue and expenses.
  • Conducted regular evaluations of staff to drive quality service and customer satisfaction.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.

Realty Field Store Planning

Sam's Club, Walmart
07.2009 - 08.2017
  • Handled challenging situations professionally, resolving conflicts between parties involved during remodels diplomatically.
  • Demonstrated strong ethics and integrity within all aspects of work while adhering strictly to industry compliance standards.
  • Collaborated with a team of real estate professionals to optimize resources and achieve common goals during projects.
  • Facilitated smooth remodel project processes by coordinating with various stakeholders, including the stores, contractors and inspectors.
  • Contributed positively towards team performance by actively participating in training sessions and sharing expertise.

Assistant Club Manager

Sam's Club
10.1998 - 06.2009
  • Increased membership retention through proactive engagement and consistent follow-up with club members.
  • Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
  • Assisted in the planning, organization, and execution of club events, ensuring successful outcomes and positive member feedback.
  • Coordinated community outreach initiatives to strengthen relationships between the club and local organizations or businesses.
  • Mentored new employees during their onboarding process to ensure a smooth transition into their role.
  • Oversaw financial transactions by handling payments, processing refunds, and maintaining accurate records.
  • Maintained high standards of cleanliness throughout the facility by coordinating regular maintenance and cleaning tasks with staff.
  • Fostered a positive work environment through clear communication, teamwork, and recognition of employee achievements.
  • Supported club operations by managing schedules, staff training, and inventory control.
  • Implemented policies and procedures to improve club operations and standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Culinary Manager

Mary Immaculate Center
09.1989 - 10.1998
  • Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
  • Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
  • Motivated team of 12 employees to maintain high standards of food preparation and efficiency for 8 hours per shift.
  • Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
  • Developed strong relationships with local suppliers to ensure access to the freshest ingredients at competitive prices, enhancing overall dish quality while positively impacting the bottom line.
  • Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.

Education

No Degree - Fire Science

Northampton Community College
Bethlehem, PA
06-1994

High School Diploma -

Northampton Area School District
Northampton, PA
06-1989

Skills

  • Managing operations and efficiency, planning and task delegation

  • P&L financial reporting, budget control

  • Membership growth

  • Facility management

  • Human resources

  • Employee engagement, teamwork, collaboration and conflict resolution

  • Performance management

  • Attention to detail

  • Multitasking Abilities

  • Excellent communication

  • Customer Relations and problem solving

Accomplishments

  • Supervised team of 150 staff members.
  • Resolved product issue through direct contact with buying team.

Languages

English
Professional Working

Timeline

Club General Manager

Sam's Club
09.2017 - Current

Realty Field Store Planning

Sam's Club, Walmart
07.2009 - 08.2017

Assistant Club Manager

Sam's Club
10.1998 - 06.2009

Culinary Manager

Mary Immaculate Center
09.1989 - 10.1998

No Degree - Fire Science

Northampton Community College

High School Diploma -

Northampton Area School District

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Robert Kemmerer