Dedicated Electrician skilled in technical support and project coordination, noted for developing strong partnerships tailored to client needs, poised to enhance service delivery and client satisfaction.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Account Manager, Preferred Accounts
IB Abel Inc
York
07.2021 - 12.2025
Managed client accounts to drive satisfaction and retention.
Resolved customer inquiries, complaints, and disputes promptly.
Developed relationships with key accounts to enhance customer satisfaction.
Implemented solutions based on client feedback to optimize service delivery.
Simultaneously managed multiple projects while adhering to deadlines.
Provided monthly progress reports on account status to management team.
Negotiated pricing and contractual agreements to align with client needs.
Service Electrician
IB Abel Inc.
York
07.2005 - 07.2021
Acted as a PLC/Controls Specialist.
Designed and installed PLCs, Motor drives, and Control panels.
Performed numerous PLC/Controls/VFD/HMI projects at Glen Gery York, Pa
Provided technical support to clients for complex electrical issues.
Performed preventative maintenance on all electrical systems including motors, switchgear, transformers, starters and other related equipment.
Assembled conduit runs using hand tools such as benders, cutters and threaders.
Designed and consulted blueprints for electrical system troubleshooting.
Troubleshot motor and control systems using test equipment such as PLC Software, ohmmeters, voltmeters, ammeters, oscilloscopes, meggers.
Assisted customers by troubleshooting their problems over the phone or in person.
Interpreted drawings and schematics to determine work requirements.
Provided emergency service when needed to restore power or repair damaged wiring or equipment.
Planned layout and installation of wiring and fixtures based on project specifications and building codes.
Led teams and delegated tasks to install, maintain, or repair electrical systems and wiring.
Supervised apprentices and assessed completed tasks, offering guidance and encouragement.
Advised management on issues of safety in continued equipment operation.
Education
Associate of Science - Electronic And Computer Technology