Robert McWilliams
Pittsburgh
Summary
Almost fifteen years of experience at Giant Eagle with a proven track record in leadership, guest services, inventory management, and team building. Demonstrated ability to solve complex problems and enhance team performance. Seeking advancement to Senior Team Leader role to leverage skills and contribute to organizational success. Committed to continuous learning and professional growth within the company.
Overview
15
15
years of professional experience
Work History
Grocery Team Leader
Giant Eagle
Pittsburgh
01.2018 - Current
- Supervised daily operations of grocery team to ensure efficient workflow.
- Managed inventory levels and organized product displays to enhance product accessibility for customers.
- Coordinated team schedules to maintain adequate coverage during peak hours.
- Oversaw cash registers during peak hours to ensure accurate transaction processing.
- Assisted customers with inquiries regarding product availability or pricing information.
- Lead by example and took responsibility for all actions drive a culture of performance excellence.
- Created and built product displays to engage customers through visual merchandising.
- Served as Safety champion from 2022 to 2023, promoting safety protocols.
- Acted as Swat champion from 2025 to present, leading team initiatives.
- Assisted with store wide audit preparations for internal audit
- Walked store at least 3 times a day to ensure proper conditions met
- Held team members accountable through documentation and constructive feedback to support team development.
Grocery Clerk
Giant Eagle
Pittsburgh
09.2011 - 01.2018
- Provided exceptional guest service consistently
- Gained proficiency in cash register operations
- Stocked shelves, rotated merchandise and ensured product freshness.
- ensured cleanliness and organization of store displays and aisles for an optimal shopping experience
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- supported dairy and frozen leads during their days off to ensure seamless operations
- learned receiving
- Acquired knowledge of ordering procedures
- Identified and quickly handled spill clean-up.
- pushed carts as needed
Education
High School Diploma -
Baldwin Highschool
Pittsburgh, PA06-2011
Skills
- Inventory management
- Merchandising
- Scheduling coordination
- Safety protocols
- Team leadership
- Team development
- Guest services
- Conflict resolution
- Adaptability
Timeline
Grocery Team Leader
Giant Eagle
01.2018 - Current
Grocery Clerk
Giant Eagle
09.2011 - 01.2018
High School Diploma -
Baldwin Highschool