Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Miller

Fayetteville

Summary

Dynamic General Manager with a proven track record at Advance Auto Parts, excelling in operations management and team leadership. Achieved consistent revenue growth through strategic planning and effective training programs. Skilled in problem resolution and fostering strong customer relations, driving business success while enhancing employee satisfaction.

Overview

45
45
years of professional experience

Work History

General Manager

Advance Auto Parts
12.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

District Manager

Dollar General Corporation
04.2009 - 12.2022
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.

Brand Central Manager

Sears
07.2008 - 04.2009
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Retail District Manager/General Store Manager

Eckerd Drug/ Rite Aid
08.1989 - 06.2008
  • Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
  • Addressed employee performance issues proactively through coaching and constructive feedback sessions.
  • Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
  • Coordinated promotional events to drive foot traffic into stores, boosting overall revenue generation.
  • Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
  • Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
  • Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
  • Handled any escalated customer complaints or issues that required the attention of higher management.
  • Analyzed market trends to make informed decisions about product assortment changes in alignment with customer demand patterns.
  • Conducted regular store visits to evaluate compliance with company policies and procedures.
  • Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
  • Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Corrections Officer

State of Delaware
08.1987 - 08.1989
  • Collaborated with fellow officers, maintaining open communication channels for effective teamwork in a high-stress environment.
  • Assisted in the development of institutional policies designed to promote a safe and secure environment for both staff members and inmates alike.
  • Managed daily operations efficiently, overseeing meal distribution, recreation activities, visitation schedules, and other essential tasks.
  • Performed routine cell searches with attention to detail, uncovering hidden contraband items that posed potential risks to facility safety.
  • Maintained order within the correctional facility, effectively managing emergency situations and resolving conflicts as they arose.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Enforced rules and regulations to maintain order among inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Produce Clerk

Weis Markets Inc
09.1980 - 08.1987
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

Education

Lock Haven University
Lock Haven PA
06-1987

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Training and development
  • Staff training
  • Staff management
  • Team leadership

Timeline

General Manager

Advance Auto Parts
12.2022 - Current

District Manager

Dollar General Corporation
04.2009 - 12.2022

Brand Central Manager

Sears
07.2008 - 04.2009

Retail District Manager/General Store Manager

Eckerd Drug/ Rite Aid
08.1989 - 06.2008

Corrections Officer

State of Delaware
08.1987 - 08.1989

Produce Clerk

Weis Markets Inc
09.1980 - 08.1987

Education

Lock Haven University

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Robert Miller