Robert Mitchell
Philadelphia
Summary
Results-driven retail leader with 15+ years of progessive responsibility across sales , operations , and multi -unit leadership . Proven ability to develop high -performing teams , grow key accounts , and execute at a competitive level in fast pac environments . Known for leading from the front , building trust based relationships, and driving consistent business growth .
Overview
19
19
years of professional experience
Work History
Assistant Club Manager
Bjs Wholesales Club
Philadelphia
2018.04 - 2025.09
- Assisted in daily club operations and maintained high service standards.
- Partner with Club Manager to lead hiring , training and performance management for 100+ team members
- Oversee department managers across multiple departments including Tire bay , Overnight stocking team , and online fulfillment.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Drive operational excell through payroll management, scheduling , audits , safety compliance , and shrink control .
- Lead merchandising execution and visual standards , ensuring planogram integrity and sales readiness.
- Act as primary escalation point for member and team concerns , resolving issues quickly to protect satisfaction and retention.
- Report directly to Club and Regional leadership on performance, risks and growth opportunities.
Pro Sales Specialist
Lowes Home Improvment
Philadelphia
2010.06 - 2018.04
- Managed a competitive portfolio of contractors , homeowners,property managers and business owners
- Built long term account relationships focused on growth , trust , consistency and exceptional customer service.
- Created detailed estimates and quotes , reviewed blueprints to ensure correct materials and measurements.
- Coordinated sales execution , delivery , and post follow up to ensure customer satisfaction.
- Partnered with leadership to identify opportunities and report weekly on sales trends and account performance.
- Helped lead and develop team members , reinforcing service standards and sales discipline.
Store Leader
Pro Image Sports
Philadelphia
2006.06 - 2010.06
- Led daily store operations and ensured smooth workflow across all departments.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and organized stock replenishment processes.
- Developed visual merchandising strategies to enhance product displays.
- Handled customer inquiries and resolved issues with professionalism.
- Oversaw sales promotions and executed marketing initiatives in-store.
- Monitored employee performance and provided constructive feedback regularly.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Resolved customer service issues to ensure customer satisfaction.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
Education
High School Diploma -
Parkway
Philadelphia, PA2003-06
Skills
- Leadership and Team development
- Sales Strategy and Account Growth
- Operational Execution
- Merchandising and Visual Standards
- Performance Management
- Customer Experience Execution
- Competitive Sales Environment
Timeline
Assistant Club Manager
Bjs Wholesales Club
2018.04 - 2025.09
Pro Sales Specialist
Lowes Home Improvment
2010.06 - 2018.04
Store Leader
Pro Image Sports
2006.06 - 2010.06
High School Diploma -
Parkway