ROBERT MWANGI

• Manage guest check-in and check-out processes, ensuring smooth arrivals and departures.
• Provide exceptional customer service to enhance guest satisfaction and loyalty.
• Resolve guest inquiries and complaints promptly to maintain positive relationships.
• Coordinate room assignments and special requests for optimal guest accommodations.

Buy and sell option financial contracts.

• Ensured passenger safety and provided excellent customer service
• Served meals and beverages and maintained the cleanliness of the aircraft cabin
• Trained to handle crucial emergency situations; such as medical or evacuations

• Overseeing the daily front desk operation and scheduling employees
• Ensured that high quality service is being provided to guests
• Handled guest complaints and inquiries
• Coordinating with other departments such as housekeeping and sales to enhance overall guests satisfaction and provided support and guidance to my team members

• Checked-in guests upon arrival and provided excellent customer service throughout their stay
• Made in-house reservations from prospective guests
• Processed guest payment upon arrival and also when leaving
• Answered phone calls, and inquiries from guests and potential guests
• Handled guest requests and resolved issues or complaints promptly
• Coordinating room blocks and rates for group bookings and negotiating contracts with event planners
• Conducted the nightly audit process to reconcile daily transactions, including room charges, payments, and other hotel revenues
• Verified the accuracy of guest accounts, ensuring that charges and payments are correctly posted
• Generated and distributed reports, summarizing daily financial transactions and occupancy statistics
• Handled late check-ins and check-outs, as well as assisted guests with inquiries or issues during the night
• Prepared the front desk for the morning shift, including printing reports and ensuring all necessary supplies are stocked

• Organized itineraries, accommodations, transportation and activities for travelers
• Coordinated with tour guides, transportation providers, hotels and other vendors to ensure smooth operations
• Provided information and recommendations about destinations, attractions, and local customs
• Addressed issues such as flight delay, cancellations, lost luggage, and emergencies