Robert Puzak
Jeannette
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Business Development
Smail Auto Group
Greensburg
03.2014 - 11.2025
- Developed strategic partnerships with local businesses to enhance customer engagement.
- Analyzed market trends to identify new business opportunities in the automotive sector.
- Led cross-functional teams to implement new sales initiatives and marketing strategies.
Hearing Instrument Specialist
Miracle-Ear, Inc.
Irwin
01.2013 - 01.2014
- Conducted hearing assessments using advanced audiometric equipment.
- Fitted and adjusted hearing aids for diverse patient needs.
- Educated clients on hearing aid usage and maintenance techniques.
Call Center Manager
Imarketingsolutionsgroup
Greensburg
03.2009 - 01.2013
- Managed daily operations of call center teams and ensured service quality.
- Developed training programs to enhance staff performance and customer interactions.
- Implemented strategies to improve call handling efficiency and customer satisfaction.
Supervisor
UPS
New Stanton
01.2001 - 02.2009
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored new team members on operational procedures.
- Managed workflow and assigned tasks to optimize productivity.
Education
Mt. Pleasant High School
Mt Pleasant, PaSome College (No Degree) - Business Management
University of Penn State Fayette
Lemont Furnace, PASkills
- Strategic partnerships
- Market analysis
- Cross-functional leadership
- Sales strategy development
Certification
- Ncm Associates
- Internet Management Program
- 2018 -2019
Accomplishments
- Proactive Dealer Solutions Group
- Internet Sales, Service, and Parts Management
- 2014 - 2016
References
References available upon request.
Timeline
Director of Business Development
Smail Auto Group
03.2014 - 11.2025
Hearing Instrument Specialist
Miracle-Ear, Inc.
01.2013 - 01.2014
Call Center Manager
Imarketingsolutionsgroup
03.2009 - 01.2013
Supervisor
UPS
01.2001 - 02.2009
Mt. Pleasant High School
Some College (No Degree) - Business Management
University of Penn State Fayette