Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Reinhardt III

Northampton

Summary

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Caseworker

Homestead Family Services
05.2022 - Current
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
  • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Facilitated client access to community resources, promoting self-sufficiency and independence.
  • Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
  • Developed strong partnerships with local organizations, expanding available resources for clientele.
  • Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
  • Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
  • Conducted thorough assessments to determine client eligibility for various programs and services.

Director of Residential Services

Supreme Nursing Care and Supportive Living
11.2020 - 04.2022
  • Oversaw property maintenance projects to ensure timely completion and minimal disruption to residents'' daily lives.
  • Streamlined communication processes within the department, fostering a collaborative working environment among staff members.
  • Evaluated employee performance regularly through constructive feedback sessions, fostering an atmosphere of continuous improvement.
  • Organized successful fundraising events to support facility upgrades and expansion efforts, enhancing the overall living experience for residents.
  • Maintained comprehensive records of all facility operations, ensuring accurate reporting and effective decision-making based on data-driven insights.
  • Coordinated special events and programming designed to foster social interaction among residents, contributing to a thriving community atmosphere.
  • Facilitated conflict resolution between residents as needed, promoting a harmonious living environment for all members of the community.
  • Collaborated with interdisciplinary teams to provide residents with tailored care plans, improving quality of life outcomes.
  • Established strong relationships with local service providers, securing preferred pricing on essential goods and services for residents.
  • Led strategic planning initiatives aimed at positioning the organization as a leader in providing high-quality residential services within the region.
  • Improved residential services by implementing new policies and procedures for staff training and development.
  • Conducted regular audits of residential facilities, maintaining compliance with regulatory standards and identifying areas for improvement.

Restaurant General Manager

Friendly's Restaurant
03.2014 - 10.2020
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.

Catering Coordinator

Renetco Supermarkets
04.2011 - 02.2014
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
  • Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.
  • Conducted regular team meetings to discuss goals, expectations, challenges, successes, as well as areas of improvement within the department.
  • Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.

Assistant Restaurant Operations Manager

Lafayette House
04.2008 - 03.2011
  • Coordinated special events at the restaurant including private parties, corporate functions, or themed evenings that attracted repeat business.
  • Collaborated with the executive chef to create new menu items, keeping offerings fresh and appealing to guests.
  • Created a welcoming atmosphere for guests by consistently ensuring cleanliness and attention to detail throughout the dining area.
  • Ensured compliance with health and safety regulations by conducting regular inspections and training employees on proper procedures.
  • Implemented inventory control measures, reducing waste and lowering food costs.
  • Analyzed financial data to identify areas of improvement, resulting in increased profitability for the restaurant.
  • Assisted in hiring, training, and evaluating staff members, contributing to a positive work environment.
  • Conducted employee evaluations and provided constructive feedback for professional growth opportunities.
  • Oversaw maintenance tasks such as equipment repair schedules or facility upkeep initiatives so that they didn''t interfere with daily service.
  • Monitored budget closely to ensure expenses were kept in check while maintaining high-quality standards within the restaurant operation.
  • Streamlined communication between front-of-house and back-of-house teams, resulting in smoother service operations.
  • Increased sales through effective marketing strategies and targeted promotions.
  • Managed staff scheduling, ensuring optimal coverage during peak times while minimizing labor costs.
  • Established strong relationships with vendors to ensure timely delivery of high-quality products at competitive prices.

Education

MBA -

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
12-2012

Bachelor of Arts - Psychology

Muhlenberg College
Allentown, PA
05-2010

Bachelor of Arts - Hospitality Administration And Management

Muhlenberg College
Allentown, PA
05-2010

High School Diploma -

Kittatinny Regional High School
Newton, NJ
06-2006

Skills

  • Operations management
  • Food safety
  • Inventory management
  • Cost control
  • Employee retention
  • Behavioral support
  • Client advocacy
  • Community integration
  • Time management
  • Problem-solving
  • Multitasking and organization
  • First aid and safety

Certification

  • Certified ODP Investigator
  • SafeServ Certification
  • Certified NADD DSP
  • ODP Certified Medication Administration Trainer

Timeline

Caseworker

Homestead Family Services
05.2022 - Current

Director of Residential Services

Supreme Nursing Care and Supportive Living
11.2020 - 04.2022

Restaurant General Manager

Friendly's Restaurant
03.2014 - 10.2020

Catering Coordinator

Renetco Supermarkets
04.2011 - 02.2014

Assistant Restaurant Operations Manager

Lafayette House
04.2008 - 03.2011

MBA -

East Stroudsburg University of Pennsylvania

Bachelor of Arts - Psychology

Muhlenberg College

Bachelor of Arts - Hospitality Administration And Management

Muhlenberg College

High School Diploma -

Kittatinny Regional High School

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Robert Reinhardt III