ROBERT SCOTT
Cranberry Township
Summary
Results-driven Property Manager with 12 years of experience in managing luxury apartment communities. Proven track record of increasing rental rates, maintaining high resident retention, and implementing innovative solutions to stay competitive in the market. Skilled in budgeting, financial reporting, and vendor management. Possesses a strong understanding of Fair Housing rules and regulations. Proficient in Yardi, Entrata, One-site, LRO and numerous other property management software.
Overview
12
12
years of professional experience
Work History
General Manager
Willow Bridge
03.2025 - Current
- Manage 303-unit Mid Rise Class A luxury apartment community. Located in the Cranberry neighborhood just North of Pittsburgh. The community is part of an HOA with multiple businesses such as Westinghouse, MSA, and multiple hotels with shared roadways. Take part in monthly HOA meetings to update and vote on changes around the Cranberry Woods Business Park.
- Manage the financial performance of the property by overseeing rents, occupancies & expenditures.
- Supervise resident retention, renewal and leasing programs to maintain maximum occupancy.
- Oversee resident relations, which includes taking resident phone calls, requests and concerns.
- Ensure compliance with Willow Bridge Property Company policy, as well as federal and local regulations.
- Manage, train and counsel onsite staff effectively.
- Oversee daily leasing paperwork and proper completion of service requests.
- Analyze monthly performance and budget projections, discuss strategies with the Regional Property Manager and complete annual asset business plans and budget forecasts.
- Assigns and proofs all leasing paperwork
- Audits and adheres to lease file policy with consistency
General Manager
McCaffery Interest Inc.
05.2024 - 01.2025
- Manage 280-unit Mid Rise Class A luxury apartment community. Located in the South Side neighborhood of Pittsburgh, overseen successful transition from owner management to 3rd party management.
- Represent the best interest of the property, its residents, management and ownership always. Always be ready to serve. Help divide and oversee task completion among staff in the absence of a team member.
- Maintain a high-level awareness of market trends and take routinely scheduled tours of competing properties. Provide recommendations on innovative solutions to ensure relevancy in the marketplace.
- Lead/assist in formulation of budgets for each upcoming calendar year and is responsible for staying within the established budget guidelines throughout the year.
- Ensure that all rents are collected when due, and posted in a timely manner. Constant vendor/contractor communications concerning work scheduling, billings, contracts and certificates of insurance. Responsible for approving and submitting all invoices for payment. Maintains and submits required records on all aspects of management activity on a daily, weekly and monthly basis.
- Initiate and implement policies/procedures to maintain resident’s & tenant communication, complaints, and service requests.
Property Manager
Greystar
05.2023 - 02.2024
- Manage 455-unit Mid Rise Class A luxury apartment community. The community is part of an HOA with businesses who share the same access roads.
- Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
- Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
- Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
- Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
- Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Property Manager
PNC Bank
10.2022 - 04.2023
- Managed physical properties in assigned regions and influenced the performance of properties to achieve the lowest efficient operating expense level. Assigned a portfolio of under 200,000 sq. ft. which could include Major or Retail Buildings in total.
- Ensure properties are operating in a code compliant, safe, functional and cost effective manner. Manages vendors and contractors. Prepares annual operating budget and capital/expense project plan for property.
- Maintains relationships with existing end users, regional management hierarchy and market operations managers (MOMs). Communicates with line of business heads for assigned buildings. Visits each facility as required with a minimum of once each year.
- Implements building-unique facility strategic plans. Executes a facility's churn process (including new hires) for up to 10 people.
- Oversees property related projects, up to $200k in value or as defined by RM and GRM, including reconfigurations and consolidations. Ensures projects are on budget, on time and completed with minimal disruption to end users.
Property Manager
AION Management
03.2020 - 10.2022
- Managed 149-unit Highrise Class A luxury apartment community simultaneously with 111-unit value-add townhouse component. Also oversaw a 127-unit Highrise Class A luxury apartment community with retail space attached.
- Successfully grew rents 8% during the pandemic and maintained resident retention over 65% annually.
- Effectively managed and tracked the renovation of apartment homes, as well as the upgrading of electrical wiring in the entire townhouse community.
- Assisted entire portfolio with monthly financial reporting sent directly to ownership.
- Assisted in training team members in the new market of Indianapolis, IN.
- Assigned to initial Mentor Team for the entire portfolio.
Property Manager
ZRS Management
03.2019 - 02.2020
- Responsible for the management and day to day operations at a 196-unit value-add Highrise apartment complex.
- Effectively managed and tracked the full renovation process of the apartment homes as well as the clubhouse and amenity space.
- Worked closely with the regional manager to obtain bids from vendors and award contracts during property acquisition.
- Monitored and reported monthly ancillary income which included CSC Serviceworks and Cellular Antenna income from Verizon, AT&T, and T-Mobile.
Assistant Property Manager
Morgan Properties
03.2018 - 02.2019
- Responsible for the collections for 250 townhouses and apartment homes, successfully keeping delinquency under 3%.
- Performed pre-close and closeout accounting process using Yardi property management software as well as inputting weekly invoices to ensure they were paid in a timely manner.
- Oversaw the preparing of lease renewal proposals with the goal of maximizing revenues for property owners.
- Responsible for auditing resident ledgers monthly to ensure accurate charges were posted.
Leasing Professional/Assistant Property Manager
Avenue 5 Residential
10.2016 - 02.2018
- Leasing Professional at a 448-unit Class A luxury lease up in Reston, VA.
- Helped increase the lease percentage from 25% to 95% in a 12-month period.
- Assisted at 440-unit luxury Class A property in Baltimore, MD.
- Organized multiple marketing events with local businesses and owners to launch re-branding during property acquisition.
- Promoted to Assistant Property Manager for a 288-unit luxury Class A property in Woodbridge, VA where there was no Property Manager or Maintenance Supervisor in place.
- Took lead on managing the Workforce Dwelling Unit (WDU) program and ensured all the appropriate documentation was in compliance with the Fairfax county guidelines and deadlines.
Leasing Manager/Leasing Professional
Greystar
01.2014 - 09.2016
- Leased apartment homes at various apartment communities in the DC Metro area that ranged from 104 to 631 units, including designated affordable units at certain communities.
- Was promoted to Leasing Manager at 631-unit property which consisted of a mid-rise building and multiple garden-style buildings.
- Monitored leasing trends and organized monthly resident activities and contests to help create fantastic community atmosphere.
- Worked with maintenance and management to put together the renovation schedule.
- Learned the policies and procedures of the Affordable Housing Voucher program.
Education
Associate of Science - Criminal Justice
Edinboro University of Pennsylvania
Edinboro, PA12-2013
Skills
- Yardi (Voyager, Breeze), Entrata, One-Site, Rent Café, RealPage Yieldstar, BlueMoon, MRI, Active Building, Microsoft (Word, Excel, One Note), Outlook, Flamingo: Resident Engagement, Realync
- Leadership and team building
- Operations management
Timeline
General Manager
Willow Bridge
03.2025 - Current
General Manager
McCaffery Interest Inc.
05.2024 - 01.2025
Property Manager
Greystar
05.2023 - 02.2024
Property Manager
PNC Bank
10.2022 - 04.2023
Property Manager
AION Management
03.2020 - 10.2022
Property Manager
ZRS Management
03.2019 - 02.2020
Assistant Property Manager
Morgan Properties
03.2018 - 02.2019
Leasing Professional/Assistant Property Manager
Avenue 5 Residential
10.2016 - 02.2018
Leasing Manager/Leasing Professional
Greystar
01.2014 - 09.2016
Associate of Science - Criminal Justice
Edinboro University of Pennsylvania