Robert Stone
Philadelphia
Summary
Team leader with a strong history of achieving operational excellence and enhancing staff capabilities. Known for delivering outstanding customer service and making effective decisions that promote collaboration and drive results. Consistently exceeds performance expectations through strategic leadership and team engagement.
Overview
14
14
years of professional experience
Work History
Team Leader Manager
Walmart
02.2021 - Current
- Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
- Supported project coordination by tracking deadlines and managing schedules for team tasks.
- Learned core software tools to facilitate communication and streamline workflow among team members.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic work environment.
- Developed foundational knowledge of industry standards, assisting with compliance-related tasks effectively.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decisionmaking.
Customer Service Representative
Uhaul Storage
08.2020 - 12.2021
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with rental inquiries, providing accurate information and facilitating reservations.
- Managed inventory, ensuring availability of storage units and supplies for customer needs.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty to brand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sous Chef
Finley
04.2016 - 05.2020
- Supervised daily kitchen operations to maintain quality and consistency in food preparation.
- Trained and mentored junior kitchen staff, boosting team performance and efficiency.
- Developed and implemented new menu items to enhance customer satisfaction.
- Collaborated with front-of-house staff for timely service and meal delivery coordination.
- Managed food preparation during peak service periods, ensuring prompt order execution with high standards.
- Planned and directed high-volume food preparation in fast-paced environments.
- Implemented cleaning procedures to ensure a safe, sanitary kitchen compliant with health regulations.
- Coordinated meal preparation for catering events, consistently exceeding client expectations.
Manager
Burger King
05.2011 - 08.2015
- Supervised daily operations to ensure compliance with health and safety standards.
- Implemented inventory management strategies to optimize stock levels
- Coordinated scheduling to align staffing with peak service times, improving overall efficiency.
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed employee performance to foster productivity and engagement.
- Accomplished multiple tasks within established timeframes while controlling costs.
- Maintained budgetary discipline to enhance profitability.
Education
Certificate in Electrical Engineering -
Kaplan Careers Institute
Philadelphia, PA2013
High School Diploma -
Benjamin Franklin High School
Philadelphia, PA2008
Skills
- Workload management
- Operational excellence
- Staff development
- Team leadership
- Teamwork and collaboration
- Customer service
- Decision-making
- Team development
Timeline
Team Leader Manager
Walmart
02.2021 - Current
Customer Service Representative
Uhaul Storage
08.2020 - 12.2021
Sous Chef
Finley
04.2016 - 05.2020
Manager
Burger King
05.2011 - 08.2015
Certificate in Electrical Engineering -
Kaplan Careers Institute
High School Diploma -
Benjamin Franklin High School
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