Robert Stuart Pope IV
Dover
Summary
Diligent Program Manager with solid background in product development and stakeholder management. Successfully led cross-functional teams to deliver high-impact products aligned with business goals. Demonstrated expertise in agile methodologies and effective communication with diverse teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Product Owner Tech III
Everi Holdings Inc.
02.2022 - Current
- Collaborates with all levels of the organization as well as third parties and vendors to remove impediments and collect requirements for current and future product and project needs.
- Prioritizes product roadmaps based on business and customer needs, to avoid wasted effort and resources.
- Works closely with Agile teams, both Scrum and Kanban.
- Improves processes and automations to streamline the process from conception to development to release.
- Certificates earned: Pragmatic Certified Product Manager
- Skills Used: Personnel management, Microsoft O365, DevOps, Product Board, PowerBI
Technical Process Owner / Analyst– Site Infrastructure Support
Eaton Corporation
09.2017 - 02.2022
- Oversaw inventory and return processing of all corporate leased assets.
- Created, managed and optimized inventory databasing and procedures for all PC replacements processed.
- Introduced loss prevention procedures with a focus on preventing needless financial cost to the company.
- Point of contact for all North American replacements of lease assets.
- Managed lease cost resolutions for North American leased assets.
- Skills used: Personnel management, Microsoft O365, Microsoft Access, Remedy Asset/Incident management, SQL Database.
IT Project Manager
Harmonic Inc.
01.2015 - 09.2017
- Oversaw multiple, simultaneous onsite installations of CMTS systems using Harmonic NSG-6g, 40G and PRO systems.
- Skills used: Resource and Personnel Management, Cisco Systems UBR10k and CBR8.
IT Project Manager
Ortrek
03.2014 - 01.2015
- Oversaw staff and resources for onsite wiring projects, Wiring Specialist, Installation Engineer.
- Skills used: Cable Termination, Cat5/Cat6, Coax, Fiber. Assembly of Cisco UBR hardware, Arris E6000 and Harmonic cable edge systems.
Technical Product Owner
Reality Check Systems Inc.
01.2005 - 03.2014
- Designed, built and brought to market Windows-based mobile High-Definition Graphic Systems, which were rented by ESPN, CBS, DIRECTV, and other clients for various sporting, news, or media events.
- Supported these systems at events such as CBB Big12 finals, CFB Orange Bowl, the MLB All Star Game, and the Super Bowl, including engineering onsite for Direct TV Hotpass.
- Responsible for the management and training of technical support personnel, as well as training of new employees in engineering and other technical skills, as needed for day-to-day operations.
- Skills used: MS Windows, Microsoft Office XP, VizRT, Windows Server 2003, SQL, Computer Hardware Installation, Computer Repair/Maintenance, Systems Engineering, Management, Jira, Visio.
Education
Product Master Certificate -
Pragmatic Institute
Phoenix, Arizona03.2022
No Degree - Technical Computer classes, digital film and general education
La Mission College
Sylmar, California01.2005
High School -
Verdugo Hills High School
Sunland, California06.2003
Skills
- Project Management
- Product Management
- Personnel Management
- Process Management
- Azure DevOps
- ProductBoard
- Advanced PC Trouble shooting
- Advanced Computer Hardware
- Ghost32
- Auto CAD
- VizRt
- All Current Versions of Windows, 2000, XP, Vista,7-11
- Microsoft Office 365 Suite
- Microsoft Remote Management Suite
- Jira Administrator
- Visio
- Pre-Sales Engineer
- Audio Engineer
- Electrical Troubleshooting
- Personnel and Resource Management
- SQL Database
- BMC Remedy ITSM
- Microsoft Access
- Azure
- Release planning
- Business analysis
- Product backlog management
- Roadmap development
- Agile frameworks
- Agile methodology
- Stakeholder relationship management
- Product lifecycle management
- Scrum methodology
- Feature prioritization
- Product planning
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved software communication layer deficiencies which led to creating Everi Patron Gateway a unified API layer for all products in the digital neighborhood.
Certification
- PPM - Pragmatic Product Master Certification
Timeline
Product Owner Tech III
Everi Holdings Inc.
02.2022 - Current
Technical Process Owner / Analyst– Site Infrastructure Support
Eaton Corporation
09.2017 - 02.2022
IT Project Manager
Harmonic Inc.
01.2015 - 09.2017
IT Project Manager
Ortrek
03.2014 - 01.2015
Technical Product Owner
Reality Check Systems Inc.
01.2005 - 03.2014
Product Master Certificate -
Pragmatic Institute
No Degree - Technical Computer classes, digital film and general education
La Mission College
High School -
Verdugo Hills High School