ROBERT SUPANCIK
NEW MILFORD,PA
Summary
Accomplished Sales / Service Manager with a proven track record at Formula 1 Feeds LLC, enhancing profitability and customer satisfaction through expert customer relationship management and operations optimization. Skilled in client acquisition and effective communication, excel in transforming service protocols and driving sales growth. Achievements include implementing VQA standards and fostering enduring customer relationships.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sales Service Manager
Formula 1 Feeds LLC
08.2008 - Current
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Collaborated with Nutritionist and Veterinarian to modify procedures to increase producer performance.
- Delivered prompt service to prioritize customer needs.
- Implement updated VQA standards with producers and field staff.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Sales Service Representative
Buckeye Veal Services
05.2001 - 08.2008
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with producers to set performance goals to increase profitability.
Sales Service Representative
Prime Veal Feed L.L.C.
08.1996 - 05.2001
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Cold called on prospective customers to increase customer base.
Sales Service Representative
Supreme Feeds
03.1994 - 08.1996
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
Sales Service Representative
Susquehanna Feeds
08.1993 - 03.1994
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Sales Service Representative
Marcho Farms
05.1992 - 08.1993
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Education
Bachelor of Science - Agricultural Business And Management
Pennsylvania State University
University Park, PA05.1992
Skills
- Client acquisition
- Sales Presentations
- Technical aptitude
- Customer Relationship Management
- Operations Management
- Customer Service
- Time management abilities
- Effective Communication
- Sales Targeting
- Market Trend Analysis
Certification
Calf Care Quality Assurance Certified Trainer
Veal Quality Assurance Certified Trainer
Timeline
Sales Service Manager
Formula 1 Feeds LLC
08.2008 - Current
Sales Service Representative
Buckeye Veal Services
05.2001 - 08.2008
Sales Service Representative
Prime Veal Feed L.L.C.
08.1996 - 05.2001
Sales Service Representative
Supreme Feeds
03.1994 - 08.1996
Sales Service Representative
Susquehanna Feeds
08.1993 - 03.1994
Sales Service Representative
Marcho Farms
05.1992 - 08.1993
Bachelor of Science - Agricultural Business And Management
Pennsylvania State University
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