Robert Throm

As a Program Manager I am responsible for managing and maintaining numerous homes with multiple individuals. My responsibilities include the following:

• Staffing and filling shifts
• Conducting interviews
• Maintaining a positive attitude and work environment
• Supervising staff to ensure all Consumer needs are met
• Training staff on consumer needs
• Comprehensive Crisis Management Instructor
• Communicating and working with Supports Coordinators and families to create and update support plans for individual's needs as new needs, diets, diagnosis arise
• Effectively communicating with nursing staff to ensure consumer's medical needs are met
• Addressing and managing emergency and crisis situations
• Addressing concerns of staff, families, and consumers.
• Reprimanding staff when necessary
• Communicating with families and medical personnel
• Attendance / billing
• Payroll for all staff supervised
• Charting
• Monthly ISP Review
• Quarterly/ 3-Month ISP Reviews
• Comprehensive Individual Assessments
• Consumer Inventories
• Keeping up with medical appointments and corresponding documents
• Taking part in ISP meetings, SIS assessments, and IM4Q meetings
• Completing and updating HRST's
• Monthly in-service trainings completed
• Direct care when necessary to maintain staffing ratio
• On call every weekday for all of my homes and every other weekend for the region.
• And many other of the day to day and programming aspects of each home.

• Conducted daily welfare checks and ensured that all consumer needs were met.
• Promoted positive relations between consumer and new staff.
• Helped consumer transition into new home and living situation.
• Handled crises situations including implementing positive redirection and at times when necessary to maintain safety, implemented supine restraint.
• Administered and handled medications and related paperwork
• Took consumer on doctor appointments and community outings.
• Cooked, cleaned, and kept the residence clean and sanitary.
• Practiced coping skills with individual daily.
• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment, resulting in greatly reduced aggressive behavior both physically and verbally.
• Maintained safe and supportive residential environments for individuals, contributing to their overall wellbeing.

• Measured dimensions of finished workpieces to ensure conformance to specifications, using precision measuring instruments, templates and fixtures.
• Cleaned and lubricated parts to keep equipment operating at peak performance. Equipment included various lawn equipment, golf carts, backhoe.
• Reviewed technical documentation to complete equipment maintenance and repairs.
• Followed routine maintenance checklist.
• Loaded, unloaded and moved material to and from storage and production areas.
• Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

• Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
• Multitasked, scanning, sorting, and loading packages onto trucks, roughly 2000 or more packages, in a fast-paced environment.
• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Sorted items according to its destination.
• Labeled packages according to instructions provided on work orders.
• Used hand-held scanners and physical logs to accurately track item movements.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Delivered food in a timely manner while strategically mapping out routes for multiple deliveries.
• Prepared food
• Cleaned, greased pans, folded boxes
• Improved customer satisfaction by consistently delivering orders on time and with accuracy.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
• Maintained positive customer relations.
• Trained and supported new delivery drivers.