ROBERT WIDMAIER
Pittsburgh
Summary
Dynamic County Caseworker from the Commonwealth of Pennsylvania, excelling in client advocacy and organizational skills. Achieved notable client satisfaction through innovative problem-solving and effective communication. Expert in multicultural competence, ensuring diverse client needs are met with professionalism. Proven track record in improving service delivery by over 30%, demonstrating unparalleled adaptability and teamwork.
Overview
11
11
years of professional experience
Work History
County Caseworker
COMMWEALTH OF PENNSYLVANIA
Pittsburgh
05.2014 - Current
- Documented all client contacts accurately in accordance with departmental standards.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Investigated allegations of abuse or neglect and reported findings according to protocol.
- Coordinated medical care for indigent patients with local hospitals or clinics.
- Responded promptly to inquiries from clients regarding their cases or concerns they may have had.
- Compiled statistical data related to caseloads and other program activities as requested by supervisors or administrators.
- Maintained accurate records of client files and updated them as needed.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Reviewed applications for benefits programs such as food stamps or Medicaid.
- Evaluated and addressed individual client needs and concerns.
- Maintained accurate records of all client interactions in database system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Arts - Communications
Kent State University
Kent, OH05-1990
Skills
- Client advocacy
- Multicultural competence
- Mental health
- Needs assessment
- Behavioral health
- Service planning
- Professionalism
- Organizational skills
- Multidisciplinary teamwork
- Interpersonal skills
- Administrative management
- Attention to detail
- Interdisciplinary collaboration
- Analytical thinking
- Reliability
- Active listening
- Referral coordination
- Interpersonal communication
- Goal setting
- Multitasking
- Adaptability and flexibility
- Effective communication
- Multitasking capacity
Affiliations
- COOKING
- LEARNING TO BAKE
- TRAVEL
- FAMILY HISTORY
TRAVEL & LUXURY BRAND MARKETING EXEC
- FROM 1991 THRU 2014 I WAS WAS EMPLOYED AS A MARKETING AND SALES EXECUTIVE IN PITTSBURGH, PA, MIAMI, FL AND NEW YORK YOUR CITY, NY. I HAVE BEEN EMPLOYED BY THE ISLAND OUTPOST HOTEL GROUP, THE RUBELL FAMILY, LORD & TAYLOR, TZELL & ULTRMAR TRAVEL COMPANIES, AND SERVED AS DIRECTOR OF SALES, N & S AMERICA FOR DESIGN HOTELS INTERNATIONAL, BASED IN BERLIN, GERMANY.
Timeline
County Caseworker
COMMWEALTH OF PENNSYLVANIA
05.2014 - Current
Bachelor of Arts - Communications
Kent State University
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