Robert E. Herr Jr.
Lebanon
Summary
Dynamic technician with extensive experience at North Forge Home Heating, specializing in preventive maintenance and equipment troubleshooting. Demonstrated success in enhancing customer satisfaction through effective communication and quality control measures. Proficient in system diagnostics and project management, consistently delivering timely installations and repairs while adhering to safety standards. Committed to continuous improvement and operational excellence in the HVAC industry.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Technician/Sales Represenative/Installation Technician
North Forge Home Heating
Annville
10.1995 - Current
- Conducted preventive maintenance procedures according to established schedules.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Operated specialized diagnostic tools used to identify system faults.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Communicated with distributors to acquire necessary equipment for projects.
- Assessed customer needs and recommended appropriate products or services.
- Provided technical support for customers onsite or remotely via telephone or email.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Provided key information to customers, educating on equipment, products, and services.
- Worked with team members to install and maintain equipment.
- Adapted plans to fit specific installations such as corner fireplaces or mantel pieces.
- Removed old wood-burning stoves or fireplaces prior to new installations.
- Inspected existing chimney flues for proper clearances, sizing, and venting requirements.
Education
High School Diploma -
Annville-Cleona Secondary School
Annville, PA06-1989
Skills
- Preventive maintenance
- Equipment troubleshooting
- System diagnostics
- Technical documentation
- Quality control
- Customer service
- Project management
- Installation procedures
- Effective communication
- Problem-solving
- Multitasking and organization
Certification
NFI CERTIFIED MASTER TECHNICIAN
BOTH GASTITE AND TRACPIPE CERTIFIED
References
References available upon request.
Timeline
Technician/Sales Represenative/Installation Technician
North Forge Home Heating
10.1995 - Current
High School Diploma -
Annville-Cleona Secondary School
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