ROBERTO GALLARDO
SALES ADMINISTRATION OFFICER
Panama
Summary
Highly motivated and positive individual with excellent organizational and communication skills. Dedicated to delivering exceptional customer service and efficiently solving problems. Focus on continuously improving leadership qualities to provide thorough answers and solutions for an exceptional customer experience. Eager to seize opportunities for personal growth and learning new things.
Overview
2025
2025
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
SALES ADMINISTRATION OFFICER
TETRA PAK
8 2020 - Current
- Acted as the primary point of contact for customers on spare parts orders, quotes, and inquiries, including 24/7 support during certain weeks via on-call service on my company phone.
- Execute the end-to-end process for parts orders, return orders, and quotations, including tasks in SAP and other internal tools & systems
- Execute Pro-active follow-up of remaining orders
- Participate in defining, developing, and deploying visual management including the right metrics for parts administration
- Responsible to coordinate with cluster market area when there is an issue with the agreed delivery schedule
- Participate in continuous improvement activities related to parts administration. Specifically developing robust and user friendly Excel Macros and SAP scripts to save time in daily activities.
SERVICE ADMINISTRATION ANALYST
TETRA PAK
01.2020 - 07.2020
- Collaborate with the planning team and the field service engineers(FSE)
team to maintain and improve the accuracy of the time and expense
reporting process. - Analyze reports sent from the mobile application into R3 (SAP).
Establish standards for reporting to verify compliant expense
documentation per finance travel policy, accurate time reporting, and
ensure that the cost assignments match planned activities. - Create purchase requisitions for annual freight costs.
- Invoice services to customers.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
MASTER DATA EXPERT
TETRA PAK
05.2017 - 01.2020
- Reduced data discrepancies by diligently updating and maintaining accurate records in a timely manner.
- Trained new team members on master data best practices, contributing to the overall efficiency of the department.
- Proactively identified areas for improvement in current master data practices, proposing solutions that enhanced operational efficiency.
- Assisted in the implementation of a new master data management system, ensuring seamless transition with minimal disruption to daily operations.
- Facilitated collaboration between stakeholders by serving as primary point of contact for all master-data related inquiries and concerns.
Education
No Degree - SOFTWARE DEVELOPMENT
UNIVERSIDAD TECNOLÓGICA DE PANAMÁ
05.2017 - Current
No Degree - SYSTEMS ENGINEERING AND COMPUTER SCIENCES
UNIVERSIDAD TECNOLÓGICA DE PANAMÁ
05.2015 - 12.2016
Skills
- Customer Service Expert
- Data Entry Expert
- Microsoft Office Expert
- SAP GUI Scripting Expert
- Data Management Expertise
- SAP Expert
- CRM Software Proficiency
References
- Heyler Cetre, 66344070, heyler.cetre@tetrapak.com, Manager at TETRA PAK
- Sanchez Solmary, 66782157, solmary.sanchez@tetrapak.com, Manager at TETRA PAK
- Beatriz Escobar, 62330226, beatriz.escobar@tetrapak.com, Team Leader at TETRA PAK
- Andres Ramirez, 69830079, andres.ramirez@tetrapak.com, Trainee at TETRA PAK
Timeline
SERVICE ADMINISTRATION ANALYST
TETRA PAK
01.2020 - 07.2020
No Degree - SOFTWARE DEVELOPMENT
UNIVERSIDAD TECNOLÓGICA DE PANAMÁ
05.2017 - Current
MASTER DATA EXPERT
TETRA PAK
05.2017 - 01.2020
No Degree - SYSTEMS ENGINEERING AND COMPUTER SCIENCES
UNIVERSIDAD TECNOLÓGICA DE PANAMÁ
05.2015 - 12.2016
SALES ADMINISTRATION OFFICER
TETRA PAK
8 2020 - Current
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