Roberto Garrido
Computer Engineer
Panamá
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
2
2
Languages
Work History
IT Support Engineer
Panama Transshipment Group
10.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to new employees.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
Student Assistant
ACP/SIDMAR
05.2022 - 08.2022
- Support with scale simulators
- Support with virtual simulators
- Electronic inventory of scale model ships
- Assistance in maneuvers at the scale model ship center
Tech Support Representative
Sitel
08.2020 - 08.2021
- Provided expert customer service and technical support to clients.
- Educated customers on company systems, form completion, and access to services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelor of Science - Computer Engineering
Santa María La Antigua University
Betania 05.2001 -
High School Diploma -
Escuela Montessori De Panamá
San Francisco 05.2001 -
Skills
Virtualization Technologies
Timeline
IT Support Engineer
Panama Transshipment Group
10.2022 - Current
Student Assistant
ACP/SIDMAR
05.2022 - 08.2022
Tech Support Representative
Sitel
08.2020 - 08.2021
Bachelor of Science - Computer Engineering
Santa María La Antigua University
05.2001 -
High School Diploma -
Escuela Montessori De Panamá
05.2001 -
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