Summary
Overview
Work History
Education
Skills
Websites
Certification
Software
Motorcycles
Timeline
Generic

ROBERTO ROBERTO RODRIGUEZ PINTO

Software Engineer
Arraijan,Panama Oeste

Summary

I have 5 years of experience covering various roles in technical support, IT project management and software development, which has allowed me to acquire solid technical skills and a comprehensive vision of technological operations in different sectors. I am committed to quality and continuous improvement to provide effective and efficient solutions to technological challenges. accompanied my skills with various work methodologies such as DesignThinking, to find better solutions.

Overview

6
6
years of professional experience
13
13
years of post-secondary education
49
49
Certifications
3
3
Languages

Work History

Software Engineer Senior - IT

BMA - Dell Technology Outsource
08.2022 - 05.2024
  • Designs, codes, tests, debugs and documents software in accordance with the quality standards, policies and procedures of Client's systems
  • Analyze business needs and create software solutions
  • Responsible for preparing design documentation
  • Prepare test data for unit, chain, and parallel testing
  • Evaluates and recommends software and hardware solutions to meet user needs
  • Resolves customer issues with software solutions and responds to suggestions for enhancements and enhancements
  • Works with business and development teams to clarify requirements to ensure testability
  • Write, review and maintain automated test plans, test cases and test scripts
  • Executes testing procedures in accordance with software requirements specifications
  • Records defects and makes recommendations to solve them
  • Retest software fixes to ensure any issues are resolved
  • Documents the evolution of testing procedures for future replications
  • You can perform performance and scalability testing.

QA Agent DBA

Sonda - Caja De Ahorros Outsource
09.2021 - 08.2022
  • Provide investigate the database to analyze its importance and location in the different programs used by end users.
  • Validate tables to determine DAMA-DMBOK2-based metrics as data quality standards in support of the data governance department.
  • Provide information about the storage location of data in the database. Document fields in tables: location, data type, data quality dimensions, system name
  • Excel, Python, Data management, DB2 Database, Metadata

IT Project Engineer

Drake Food Services
08.2020 - 09.2021
  • Provide technical support to server incidents in the 25 PapaJohns Panama stores nationwide, and support to Central America, Costa Rica, Guatemala
  • Coordinate the installation of internet, cell phone, redundancy, Switch And Networking services to maintain store stability standards
  • Coordinate equipment testing for openings, install them, install systems before opening to avoid inconveniences in operations
  • Evaluate work tools for operations or other departments to discover their potential in different areas of the company, Flokzu, Microsoft 365 Azure
  • You develop guides for store managers for a quick response to different common eventualities
  • Develop an action plan for different improvement opportunities and improve the system
  • Evaluate risk on updates to different components of the ALOHA system, fiscal modules, kitchen inventory
  • Evaluate electrical plans to install closed circuit cameras, security alarms, outlets protected by UPS circuit, network points, monitor support, rack
  • Perform audits on non-functional and functional teams
  • Switch and Routing Manager, AP, Cloud Key [Cisco - Unifi].

Network Support Assistant

Hard Rock Hotel Panamá
08.2019 - 03.2020
  • Provide technical support to guest teams, and other areas of the company
  • Fiscal printers of various types
  • Configure AP, Switch and Routing, IP Phone [Cisco]
  • Validation of Servers and terminals with Oracle Hospitalary
  • Application developer with Power Apps
  • Audit equipment, spare parts for future projects within the company
  • Works under the supervision of Banking tools
  • Provide room support [UDP ip box TV, Internet coverage, analog phones].

Network Technical Support Agent

Dash BPO - Call Center
03.2018 - 08.2019
  • Customer service, software management with information bank, remote communication system configurations for the different services offered by Cable and Wireless
  • Provides suggestions to various Internet, TV and Telephony queries to get the most out of the products
  • Dictate and analyze troubleshooting steps to quickly find solutions to different common, medium and rare problems that may arise in the services
  • Analyze reports to remind customers with inconveniences or inconveniences for unusual solutions
  • Manage social networks, emails, different complaints and complaints about the services or effects of other people.

Education

High School Diploma -

Fermín Naudeau Institute
Panama City
05.2001 - 05.2014

Pursuing a degree in Systems and Computing Engineering - Bachelor in Systems And Computer Engineering

Technological University of Panama
Panama City, Panama
05.2001 -

Skills

  • Anylogic(graphic models in 2D, 3D)(Simulation Model)

  • Vensim (Simulation Model)

  • Unity(2D, Javascript, Videogame)

  • Unreal Engine (3D VideoGameC)

  • Blender
  • Java
  • Spring, Hibernate (Web Aplication FrameWork) (Intellij (IDE)

  • Serenity BDD (Testing)

  • Android (Android Studio)
  • Python
  • Django (Web Framework)
  • Visual Code(Editor)(Visual Studio IDE)
  • Panda (Data Analytic Library)(Visual Studio IDE)
  • TensorFlow (MachineLearning Library)(Visual Studio IDE)
  • PyAutoGui (RPA)(Visual Studio IDE)

  • DataBase SQL - No Sql (Database)

  • SSMS SQL Server (Database)

  • PostGres (Database)

  • MySql (Database)

  • Data Science(ETL, OLAP business inteligent),ORACLE DataBase11G

  • MongoDB (DataBase)

  • Javascripts (FullStack)

  • NodeJS (Backend)

  • Angular JS (FrontEnd)

  • D3js (FrontEnd)

  • Conteiners Docker, Kubernets (DEVOPS)

  • Microsoft Office365 (Microsoft Plaftform)

  • Admin 365 (Microsoft Plaftform)

  • Azure AI900 (Microsoft Plaftform)

  • Office Tools (Microsoft Plaftform)

  • Database Access (Microsoft Plaftform)

  • Power Platform (Microsoft Plaftform)

  • Sharepoint (Microsoft Plaftform)

  • Windows
  • Linux [Ubuntu PC, 19xx, 20xx server, CentOS 7, Majaro PC]
  • Mac

  • SOC (CIBERSECURITY)

  • Monitoring Kubernete (Network)

  • Docker (Network)

  • Nagios (Network)

  • Kubernetes (Software Engineer)

  • SIEMS Splunk (SOC CIBERSECURITY)

  • Wazuh (SOC CIBERSECURITY)

  • Caldera (SOC CIBERSECURITY)

Certification

Introduction Linux (Cisco)2020

Software

Python (Pyspark, Panda, UnitTest,Django, FastApi, FlaskAPI, DB Connection)

Java (Cucumber, Springbot, Flyway migration, MiddleFrame, API OAuth,)

SOC (Splunk, Wazuh)

Database (Postgres, Teradata, Oracle, MSSQL, SQLLITE)

Git (DEVOPS, Sonarqb Quality Code)

Deploy (PCF, PKS, Google Plaftform, AWS, Azure)

BASH

Motorcycles

I love to go to the most remote villages in my country, and I like the philosophy of going on the defensive, concentrated until I reach my goal.

Timeline

Software Engineer Senior - IT

BMA - Dell Technology Outsource
08.2022 - 05.2024

QA Agent DBA

Sonda - Caja De Ahorros Outsource
09.2021 - 08.2022

IT Project Engineer

Drake Food Services
08.2020 - 09.2021

Network Support Assistant

Hard Rock Hotel Panamá
08.2019 - 03.2020

Network Technical Support Agent

Dash BPO - Call Center
03.2018 - 08.2019

High School Diploma -

Fermín Naudeau Institute
05.2001 - 05.2014

Pursuing a degree in Systems and Computing Engineering - Bachelor in Systems And Computer Engineering

Technological University of Panama
05.2001 -

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ROBERTO ROBERTO RODRIGUEZ PINTOSoftware Engineer