Robin Hair
Dunbar
Summary
Dynamic Sr. Manager specializing in quality data abstraction, known for driving operational efficiency, fostering team development, and enhancing communication across departments.
Overview
21
21
years of professional experience
Work History
Sr. Manager, Quality Data Abstraction
UPMC Health System
Pittsburgh
06.2005 - 09.2026
- Analyzed quality measures performance data to inform upper management decision-making.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced accurate and timely reports on project activities to support strategic planning.
- Identified necessary changes to enhance project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified and pursued new business opportunities, enhancing market presence and contributing to revenue growth.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Coordinated with IT department to implement new technologies and system enhancements.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Facilitated team meetings and workshops to align on goals and strategies.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Created detailed reports on project progress for senior management review.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Established effective communication channels between different departments within the organization.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
Education
LPN - License Practical Nursing Progam
Fayette Nursing School
Uniontown, PA06-1984
High School Diploma -
Connellsville Area Senior High School
Connellsville, PA06-1974
Some College (No Degree) - Open Study
Westmoreland Community College
Youngwood, PASkills
- Data abstraction
- Quality assurance
- Quality improvement initiatives
- Process optimization strategies
- Metrics analysis
- Reporting tools proficiency
- Operational resource planning
Timeline
Sr. Manager, Quality Data Abstraction
UPMC Health System
06.2005 - 09.2026
LPN - License Practical Nursing Progam
Fayette Nursing School
High School Diploma -
Connellsville Area Senior High School
Some College (No Degree) - Open Study
Westmoreland Community College