Adept at fostering team development and enhancing customer relationships, I leveraged my skills in problem-solving and customer service at Victory Packaging to significantly improve customer loyalty and operational efficiency. My proactive approach and ability to mentor staff resulted in a noticeable increase in team performance and customer satisfaction, underscoring my commitment to excellence and collaborative success.
Work History
Manager 1
Smurfit West Rock Packaging Solutions
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Organized professional development programs for staff, leading to improved performance and skill sets.
Defined clear targets and objectives and communicated to other team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Identified and communicated customer needs to supply chain capacity and quality teams.
Office Manager
Victory Packaging
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Representative
Victory Packaging
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Improved resolution time with effective problem-solving for customer complaints.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.