Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Known for strong communication skills, organizational abilities, and keen attention to detail.
Project Coordinator whose efforts concern managing the staff and information between the FSE's, Project Manager and Area Director
Responsible to produce accurate data to Corporate by creating weekly Milestone Reports, reporting in IsFaster for Boston, Pittsburgh, Rochester, Buffalo & Philadelphia
Responsible for producing and tracking purchase requisitions and invoices, change order requests for vendors, while reconciling in Oracle for AP
Coordinate efforts between WFI and Metricom to construct WAP (Wireless Access Points) between management and field engineers
Responsible for coordinating efforts between circuit provisioning, WCOM and Verizon and track information and use in our Telco Report
Responsible for Schedules, Mail and Calendars for Director & FSE Supervisor
Create correspondence when necessary
Help maintain Remedy trouble ticketing system
Responsible for organizing other office personnel to acquire Metricom's daily business goals
Initialized scanning of pole top radios into Access database to track pole top radios throughout NJ, PA, and DE
Solved daily problems to promote procedural changes while producing more efficient methods of conducting business
Assist other personnel with PC and tech support problems
Extensive use of Excel & Word.
Project Scheduler
SEPTA Contracted Through TSTCI
06.2024 - 10.2024
Assist Track Engineering and Maintenance/Construction forces schedule work sequences and WBS (work breakdown structure) in collaboration with Project ContrLead in implementing industry best practices for project control and scheduling, develop multiple reports from Daily to quarterly executive roll upsol in Oracle Primavera Cloud
Will assist/lead in Power Platform development efforts to consolidate data, create light Power Apps, create PowerBI dashboards and automate workflows
Using Microsoft PowerBI and SharePoint workflows and GIS (geospatial information systems) such as ESRI’s ArcGIS specifically their Roads and Highways package., /coordinator for Viral Vector reporting to the Director of Projects
Supported Facilities and Engineering, IT, Facility Readiness
Labeling & Technical Writing Specialist
Mammotome
07.2023 - 12.2023
Contracted through Kelly Engineering
The Labeling & Technical Writing Specialist is responsible for both the technical execution and project management of package & product labeling and instructions for use documents within the medical device industry
This position is responsible for supporting projects and orchestrating labeling & IFU development activities that includes generating production-ready graphic artworks, completing supporting documentations, maintaining consistency of the Company’s brand standards, and ensuring compliance of any graphic, labeling, and IFU content within the industry regulations, standards, and guidelines
Act as the labeling representative on strategic new product development and sustaining engineering projects
Includes all labels, instructions for use, safety booklets and inserts
Responsible for the end-to-end development starting with gathering design requirements and specifications all the way through to the qualification and verification process
Provide technical writing capabilities for the content development and refinement of instructional literature including IFUs, Safety Booklets, inserts, etc
Review product labeling including labels, cartons, IFUs and other related materials ensuring that they meet all business, medical, legal, and regulatory requirements and standards for medical devices
Leads product label changes after launch based on defined needs of the business
Provides guidance and recommendations on labeling related processes and work instructions
Actively participates in process improvement activities and assessments
Provides guidance and recommendations for appropriate labeling materials and printing processes
Able to collaborate cross departmentally with product SMEs, Regulatory, Quality, Marketing, Systems and others to assess and determine label requirements and content
Able to support multiple projects and manage workload and task schedules appropriately
Ensures consistency of all graphic labeling applications
Learns, understands and owns applicable global labeling regulations and standards
Will be responsible for reviewing current documentation against regulations and standards to assess gaps and needed changes
Experience developing artworks, graphics and instructions for regulated industry relating packaging labels, product applied labels, reference or setup guides and product renderings or illustrations
Adobe Creative Suite (Illustrator, Photoshop, InDesign) and MS Office used SmartSheet, Planisware
Used EPDM, QPulse.
IFU Project Coordinator
Depuy Synthes Through Kelly OCG
02.2022 - 05.2023
Depuy/Synthes Contracted through, IFU (Instructions for Use) Project Coordinator using Windchill, a custom application that combines Supply Chain, Manufacturing, Quality, Regulatory, and Document Management for processing instructions for medical devices
Information for the label and instructions are provided to the IFU coordinator in a Word document which is then routed for approval in the PLM Document Management System
Next, they are sent out for translation/layout, and then to a supplier for printing
I coordinate these tasks both internally and with several external suppliers, including managing spend with translation and graphic design suppliers, and holding suppliers accountable for delivery dates
I am required to visually proof IFUs prior to releasing to production print using DocuProof software and handle revisions
Included with these are the change requests and change notices
I need to coordinate this task with supply chain and production, both domestic and international
All activities are performed ensuring compliance with defined procedures in Compliance Wire and Veeva
Learned Power-BI, and Veva Engage
Used Zoom, Teams, SharePoint and MS Office Applications.
Project Scheduler/Coordinator
Center for Breakthrough Medicines Through CTG
05.2021 - 12.2021
Maintained flexibility in responding to unexpected challenges or changes in priorities, swiftly adapting schedules as necessary without compromising overall project objectives.
Project Coordinator
THOMSON REUTERS, Insight Global
05.2019 - 03.2020
Assisted in the creation and integration of Office 365 roll-out for Thomson Reuters a large, global client
Created delivery plans, timelines, and scope (with Microsoft and internal leadership)
I assisted in the delivery of high-quality software solutions that met business needs, facilitated the User Acceptance Testing process, and involved with developing roll out plans and procedures
Assisted with E5 Licensing to users for the O365 rollout
If users did not have E5 license, processed them to attain one
Responsible for communicating with all parties such as Microsoft, and end users through Change Management
The O365 Migration encompassed Tenant Cutover (Thomson Reuters and Refinitiv), Shared Mailboxes to the Cloud, Contractor Mailboxes to the Cloud, Public Folders, Legal Hold, Training with Microsoft and Vitalyst, SharePoint Remediation, Productivity and Governance, and File Share Migrations
I have been a catalyst in helping the employee experience to be positive during the transition
Made sure customer service was at peak for all employees so that they had no downtime because of the migration
Involved with communications to all parties
I monitored the O365 mailbox while following through with user problems
Assisted with communications that were published to the Intranet
Also handled problems for SMTP relays to communicate problems to the involved teams
I suggested solutions and/or changes if necessary
Also involved with UCaaS project for an enterprise rollout for users globally for conference phones, common area phones and devices
Worked on and analyzed site surveys and data for users, phones, and devices
Elicited documents for business requirements, and suggested solutions and changes
Performed is/to be analysis of business processes and tools used for the UCaaS site surveys
I ensured alignment with business strategy/tactics with the Project Manager and Delivery Managers
Responsible for Headset deployments internationally.
Project Coordinator/Administration
PFIZER, Staffing the Universe
02.2019 - 05.2019
Provided updates to ARGOS and acted as administrator to update profiles and site-specific information with internal Pfizer systems
Update training in LARS dependent on the security personnel's job responsibility
Responsible for renaming and reclassification of yearly GAP (Global Assessment Program) site surveys from 2005 to 2019 in SharePoint across Pfizer sites internationally
Provided administrative support for leadership level meetings such as agenda development and distribution, coordinating, distributing and follow-up on minutes and materials for meetings
Anticipated and resolves broad range of problems or conflicts; guides others in processes such as meeting conflicts, overlapping deadlines, IT issues, team interactions and behaviors
Able to communicate and work effectively with all levels of management
Demonstrated resourcefulness with ability to anticipate needs.
Tech Project Coordinator
Wells Fargo Through Tek Systems
06.2018 - 10.2018
Responsible for managing and coordinating activities Window 10 Rollout for all remote users for Wells Fargo across the United States
Responsibilities were varied and included gathering project requirements; developed and maintained project documentation; tracked and reported project status to the project manager in charge of all remote users
I identified project issues and provided solutions to avoid project delays
Participated in problem reviews with the rollout and followed up on assigned actions
I updated Web sites that hosted project documents, reports, and/or group information; served as point of contact for project information and updates
I assisted PM's and Leads
I sent communications out to groups, scheduling users to be migrated to Windows 10
I used Excel (pivot tables or v-look ups, and merged spreadsheets), to create and run reports to look at how many users were on the network that were not migrated to Windows 10.
Project Coordinator/Project Manager
VANGUARD
10.2017 - 03.2018
Assist with the migration of IS to FileNet P8
Captured business requirements from users of GSA/GRA (General Scanning Application/General Retrieval Application) and assisted with development needs to the migration to DataCap/ICN
Assisted in the project coordination of Documentum, while capturing business requirements to help facilitate the migration to FileNet P8
In charge of communications to teams for updates and changes to software
Created meeting minutes, action items and posted to SharePoint
Onboarded new contractors and consultants
Created high-level network diagrams to document how GSA worked
Help create and document GSA manual for users for scanning and document retrieval
Worked with Project Managers to communicate the deliverables for ESDP while updating SharePoint
Involved with QR-DAC (Diversity Advancement Committee) created displays, worked the event, and posted to SharePoint
Extensive Power Point presentations.
Order Management Supervisor
UPS
04.2017 - 10.2017
Assigned to supervise Saturday delivery for the UPS drivers of the Jenkintown Center and surrounding zip codes
Responsible for downloading the Dispatch Management System to the Diads
Adjusting driver loops for their work plans
Responsible for downloading, printing, checking, and distributing Call Tags to the drivers for pick-ups
Pulled "will calls" from the delivery trucks for customer service and responded back to the customer within an hour's time
Customer contact by Resolving Customer Intercepts, Concerns, Corp Concerns, Messages
Approved first level timecards including correcting errors
Assigned pickups and adjusted commit times while keeping in communication with all drivers, as necessary
Pulled reports for daily recap of deliveries
Tracked driver follow-ups for misdelivered packages with GPS tracking tools
Handled next day air deliveries
Tight deadlines every day.
Project Scheduler
JNJ – Ethicon
05.2017 - 09.2017
Responsible to help drive project plans for new product development
Utilized Microsoft Project, dealt with imports, exports, and outputs from MS project while gaining an excellent track record of getting good outputs from projects
I drove projects to completion
I assisted the R&D team by providing meeting minutes, action items, and provide the risk register
I have been working cross-functionally with multiple groups
Responsible for gently pushing the project along
I needed to use soft skills to approach the necessary contacts in multiple groups
I worked with Mechanical Engineering, Regulatory and Labeling to understand design changes for instructions for use
I reduced turn-around time when reaching out to SMEs/technical employees for deliverables
Responsible for reducing turnaround time in a nonaggressive fashion.
Project Coordinator/Project Manager Assistant
Hewlett Packard Enterprises
10.2016 - 03.2017
Confirmed appointments, communicated with clients, and updated client records.
IT Project Coordinator
HayGroup/KornFerry, Fahrenheit IT
12.2014 - 07.2016
Manage team reporting of key metrics and performance indicators via extensive use of Microsoft applications while working with Operations, Handled Capex
Worked with Finance and department reporting
Outlook - scheduling all internal and external meetings, conference calls, and trainings
Excel - creating and maintaining complex data analysis reports utilizing macros and pivot tables, slicers, and Power Pivots
Extensive use of Excel
Access - create and maintain databases and reporting
PowerPoint - developed, edited, presentation training materials
Word - drafting agendas, memos, and vendor communications
Provide advance materials and executing follow-up for meetings and team conferences
Accounts Payable: Receiving, auditing, and submitting invoices for prompt payment
Managing internal and cross-enterprise communications
Involved with creating pivot tables summarizing licensing for Microsoft products internationally and adjusting the licensing to give credentials to new users while working with International IT Directors keeping the company in compliance
Engaged in special projects in support of the team, as directed, managed T-Mobile and Verizon accounts, uploaded data, created pivot tables etc
To manage data from the accounts for the US
Worked collaboratively with other IT Leads in US and across the organization globally
Maintained a high-level of internal client support via phone and email and tracked issues/resolutions
Handled ad-hoc projects, researched and provided reporting status of Adobe Licenses globally
Created PowerPoint presentations for new equipment such as Vaddio
Created flow chart for Onboarding/Offboarding Process
Onboarded new users
Utilized SharePoint, and Office 365.
Project Planner
McNeil Consumer Healthcare Pharmaceuticals
01.2007 - 01.2014
Support role within, Commercialization supporting the McNeil Consent Decree Numbered Steps Work Plan
I supported the various project managers who were assigned to the Consent Decree by providing technical PM support to the leads
Duties included creation of and updates to MS Project Timelines; created, routed, tracked progress, published, and synchronized project schedules to support the numbered Work Plan steps
Created PDF's and posted to SharePoint
Handled resources in Enterprise Server
Created and tracked the Action Tracker Items and followed up weekly
Responsible for additions to Risk Management using Risk Management tool
Involved with Interdependencies of Deliverables across Steps and Project Schedules including metrics reporting
MS Project Server, and 2010 Administrator which include created new accounts, assigned permissions, created access to SharePoint, handle groups and permissions, handled corrupted project files, handled server job queue, assisted users with access and project problems
Attended core and sub core meetings, meeting minutes and followed up with action items
Scheduled follow-up meetings if necessary
Special projects
Used pivot tables and v-lookups in Excel to analyze dependencies between projects
Responsible for reporting of all QSE's to PMO Office, for weekly reporting and metrics
Worked with 3rd Party to customize MS Project to suit all projects globally.
Project Planner
McNeil Consumer Health, Software Galaxy
10.2012 - 01.2014
Identified opportunities for cost reduction through careful analysis of budgets and expenditures throughout the life cycle of each project.
Facilitated cross-functional team meetings to review progress and identify areas for improvement.
Streamlined workflows by implementing new project management software, enhancing team productivity.
Established strong relationships with stakeholders, ensuring clear communication of expectations and deliverables.
Improved team collaboration through effective communication, resulting in more efficient project completion.
Sr. Project IT Coordinator
PFIZER
03.2010 - 11.2011
Coordinate work package development by business analysts as substrate to the RFP
Experience with Pricing and Purchase Orders and RFP for additional resources to the project
Coordinated logistics for joint Pharmaceutical and Pharmaceutical meetings
Active part in writing and review of Request for Proposal (RFP) process to be submitted to various suppliers for provision of specialized services as specified in the project requirements
Organized and set up project and finance portfolios in MS Project
Initiated and monitored Ariba eform funding requests used for justifying transformation expenses
Managing and tracking costs in WTPS
Initiated requests to open PO against approved Statements of work (SOW)
Managing the various project codes and cost centers required to track spending using Business Objects and Computron
Assisted in Tracking the IT integration budgets and generating spend vs
Forecasting reporting for IPR review
On boarding and off boarding initial contractors using the GRIP and GIDM tools
Set up and attend meetings regularly, posted ViewPoint minutes to SharePoint site
Assist users with gaining access to Legacy Wyeth Systems
Involved with Safe Harbor process and tracked users to make sure they were in compliance with confidentiality agreements for Wyeth
Gathered and published accomplishments from Integration to BT website using SharePoint for Safety, Regulatory and EMC
In charge of gathering and distributing weekly status reports for Integration publishing to SharePoint
Facilitated User Acceptance Testing for SAS programming
Help orchestrate and move RKB (Regulatory Knowledge Base) from Wyeth to Pfizer on the Regulatory SharePoint site
Support King and FoldRx access during integration.
Project Administrator
AT&T, Kineticom
04.2008 - 07.2009
AT&T was upgrading their UMTS Universal Mobile Telecommunications Service
New services to improve network integration and expansion in wireless industry
Responsibilities:
Update CASPR (Cost Analysis, Schedule, and Project Reporting) daily, an integrated platform that manages project data in a timely manner
Planned milestones are forecasted and actualized on a daily basis
Provide up to date reports through Business Objects, spreadsheets created through Microsoft Excel
Track Purchase and Change Orders / Work Authorizations (PCO/WA), daily financials that are charged to each site, currently there were 237 sites for 2008
Spreadsheets/charts created through Microsoft Excel
EPayables, an electronic invoice processing solution, basic accounts payable for Operations manager and team
Coordinate weekly the Market Duty Officer (MDO) schedule for the Mobility Network Operations Center (MNOC) and monthly On-Call Schedule for remainder of Operations team
Utilize Oracle, to view financial and inventory processes
Utilize Solar to view submitted requisitions and project collaboration.
Market Project Coordinator
Ericsson, Kelly, Ericsson, Inc, Sprint XOHM
10.2007 - 04.2008
Responsibilities include maintaining the budget for the project
Interface with MUS/SAP for maintaining WBS elements and MUS codes for each site
Creating work packages in Einstein for entitlements and construction for our vendors in the Phila
Market
Responsible for PM Approval, ZD'g and RFA'g the packages when the work was completed in Einstein
Responsible for tracking change orders, PO's and reporting on approval and adding the change orders or modified SAPs (Site Action Plan) to the work packages in Einstein
Assist in construction calls and various needs of the Project Manager and the Department Project Management Manager
Used V-Lookups in Excel to track update budgets monthly with SAP.
Project Coordinator
Glaxo Smith Kline
03.2007 - 10.2007
Analysis and management of schedules, milestones, and requirements with regard to GSK compliance policies, standards, and procedures
Frontline support for Blackberry, mobile compliance issues, and mobile exceptions
Manage internal efforts for proposals, records management, document management and change management within the mobility department
Collaborated inquiry response systems for mail, online, and phone-driven contacts interfacing with customers and other stakeholders at all levels of the business.
Project Administrator
Cephalon
10.2006 - 02.2007
Responsibilities included providing coordination and maintaining project schedule in MS Project for a team of over 150 programming people whose responsibility included creating code for the inception of SAP to Cephalon
Weekly updated the project plan for over fifteen teams in MS Project involved with the project including Change Management
Worked closely with Change Management Team leader creating Power Point demonstrations for process changes
My responsibilities included reporting on status and action items by making changes to the %complete, proposed start and finish, variance explanations and planned actions fields within MS Project
Report changes to Director and IBM Team Lead and alerted leads of missed deadline dates
Coordinate documentation approval and collection of the RICEF efforts, or SOP's, between development and PtPr, PtP, OTC, Validation, MAFACC and Business Warehouse groups
Managed on boarding/roll off of consultants processing EIF Forms, Contractor Agreements, Internet Security Forms, Securities Trading, Badge Processing, SAP Logon Forms, Network Access, Public Folder Access, and E-room access
Responsible for creating Meeting minutes for weekly Team Lead Meeting and PMO Meeting including a follow up Action List
Maintained e-room access for all members.
Project Coordinator/IT Support
Philadelphia Shipyard
06.2006 - 09.2006
Responsibilities include creating daily schedule for welding resources to be applied to two shifts based on welding specification outlined for the erection of grand blocks
Updated and maintained project schedules outlined in Projector and tracked percent complete of shipbuilding tasks
Research and communicated planning methods to management to develop the understanding of Work Packet Numbers, and work break down structure, to MAL
Responsible for creating and running updates from Kronos (time keeping system) to track employee hours against actual work completed
Responsible for creating master plan from the combination of painting schedules, dock mounting sequence, grand block building, etc
And used filters and views to create custom reports in MS Project
Responsible for creating S Curves for specific departments to track productivity weekly
Trained users on the use of Kronos and Projector
Offered IT support to help individuals with daily business needs
MS Project
Assist Program Manager
08.2005 - 04.2006
Lead and 7 Project Managers with Data Migration from Littleton to Colorado Springs
My responsibilities were to take, publish and track meeting minutes and follow ups
Organize and work on SharePoint structure
Provide assistance to PM group for document creation, data gathering, and meeting scheduling
Follow up on deliverables to keep projects on course in absence of the project manager
Heavily involved with Core/Leverage and Helion migration
Tracked assets in DART across all projects (CMS, C/L, Helion and Dedicated Clients)
Responsible for DAIR log (Actions and Risks)
Budget and Forecasting Finance Meetings for the projects
Update project plans
Fluent in Excel, SharePoint, and Microsoft Project., Responsibilities include creating an Access database to track budget and scheduling information for the MRL Training and Development group
Reconcile all of 2005/2006 expenditures with the B & E
Create queries, forms, reports, interface, and switchboard in Access 2002 for ease-of-use within the department
Coordinate structural changes within the database resulting from department changes
Complete documentation created in Visio and Word.
Project Coordinator/MS Project Support/Administrative Support
Keystone Helicopter Inc
12.2004 - 02.2005
Develop and maintain Schedule for Engineering Division in MS Project
Job responsibilities include interfacing with Engineers to establish delivery dates, define detailed schedule, publish schedule for the floor so that management could integrate department flow
Responsibilities include creating, organizing tasks, and creating templates for RE and STC projects using MS Project 2003
Projects were based on CPN
Exercised good communication skills between the departments to coordinate efforts between 10 sub-departments of engineering
Reported percent complete to the VP of Engineering
Engineering efforts were combined with Manufacturing
Create a Master Schedule and Resource Pool for all projects in order to justify additional resource needs to upper management
Create filters and views so that all information could be reported on quickly and efficiently
Updated
Master Schedule for manufacturing dept
Weekly
Additional responsibilities included opening and closing work orders in RAL, apply these tasks to MS Project
Other various duties assisting the Vice President of Engineering
Assisted with IT issues and software support on MS applications.
IT Support Specialist
Merck & Co
10.2004 - 12.2004
Involved with the expansion project for Safety and Assessment for Japan and France to access all technical reports from U.S and handled SOPs through Quality Assurance and Quality Control.
Database Administrator
Merck & Co
01.2003 - 04.2004
Built databases and table structures for web applications.
Set up and controlled user profiles and access levels for each database segment to protect important data.
Maintained high levels of customer satisfaction by consistently meeting service level agreements for database performance and availability.
Created and updated database designs and data models.
Implemented capacity planning strategies to accommodate growth in data volume without compromising system performance or reliability.
IT Project Coordinator, Administration Assistant
Johnson and Johnson
08.2002 - 08.2003
Through Kelly IT and Engineering), Develop and maintain project plans for ChemPharm teams in chemical development
Track project activities and report on project progress in MS Project
Support team leader in various project management activities
Responsible for providing support to ChemPharm for HPDP
Based on department needs researched methods to create, develop, teach, and document the combination of HPDP, MS Project 98, Access 97, and Excel 2000
Created Views and Filters in HPDP/MS Project
Created projects in Access 97 which called tables in HPDP, output to Excel, then produced Gantt chart in MS Project
Applied HPDP's communications module to link to other department’s plans from ChemPharm's plans
Applied and trained the department with the features of HPDP, MS Project and Access and customized its use to benefit the department with the software's full potential
Documented instructions to all users
Extensive use of Access 97, MS Project 98, Office 2000, Visio and HPDP.
Project Coordinator/Admin Assistant
Net Carrier Inc
02.2002 - 05.2002
Responsibilities included designing an Inventory Management and Asset Tracking Database in Access and publishing on the web (NetCarrier's Intranet) for Operations and Engineering departments
Involved with Telecom designing a database on the intranet to search NPA's and NXX's and return a NetCarrier NPA and NXX in conjunction with NetCarrier's designated rate centers
In charge of Nextel phone bills
Help provide tech support when needed
Extensive use of Access
MSOffice 2002
Visio for documentation.
Project Coordinator, Administration Assistant
Metricom Through Kelly Engineering
01.2000 - 02.2002
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Kept projects on schedule by managing deadlines and adjusting workflows.
Prepared meeting agendas and minutes for distribution and record keeping.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Created job files for each project and maintained current data in each file.
Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Assisted with planning office events and meetings for smooth execution.
Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Education
Bachelor of Science - Computer Science And Business