Robin M. Root
Reading
Summary
Customer-oriented store manager offering years of experience in retail operations and sales and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and management team.
Overview
27
27
years of professional experience
Work History
Store Manager
Signet Jewelers, Kay Jewelers, Broadcasting Square
Reading
10.2018 - Current
- Set clear performance expectations for employees and implemented improvement plans to help each reach individual and store goals.
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
- Encouraged team-oriented culture with common sales, service, and productivity goals.
- Maintained Health and Safety Protocols for Team Members and Guests throughout Covid-19 Pandemic
- Center of Me Contest Winner
- Member of The Union By Kay Jewelers
- Resolved customer complaints in a timely manner.
Store Manager
Signet Jewelers, Kay Jewelers, Coventry Mall
Pottstown
04.2013 - 10.2018
- Overcame a Distressed Mall status, by ending 4/5 in year ending 2017.
- Successfully recruited and implemented a succession plan for team members, including promoting an Assistant to 3401, internal promotions of both Assistant Manager and Store Manager.
- Incentive Trip Winner
Assistant Manager
Signet Jewelers, Kay Jewelers, Berkshire Mall
Reading
08.2011 - 04.2013
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
- Assisted in managing daily store operations and staff schedules.
- Presidents Club Writer
Store Manager
Signet Jewelers, Belden Jewelers, Park City Mall
Lancaster
04.2007 - 08.2011
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
- Encouraged team-oriented culture with common sales, service, and productivity goals.
Manager In Waiting
Signet Jewelers, Kay Jewelers, Berkshire Mall
Reading
11.2006 - 04.2007
- Followed established guidelines and procedures.
- Completed all required paperwork within anticipated timeframes.
- Completed all assigned tasks prior to shift end.
- Maintained good working relationship with co-workers and management.
- Assisted team members and managers with tasks to maintain productivity and meet project sales goals.
- Completed Sterling Selling System
Store Manager
Wilson's Leather
Reading
01.1999 - 11.2006
- Taught employees how to connect with customers, build trust, and independently handle routine concerns.
- Managed daily store operations and staff scheduling for efficient service.
- Oversaw inventory management to maintain optimal stock levels and product displays.
Education
Bachelor of Arts - Sociology
University of Maryland
College Park, MDBachelor of Arts - Criminology/Criminal Justice
University of Maryland
College Park, MDHigh School Diploma - General Studies
Wilson Senior High School
West Lawn, PASkills
- Customer service management
- Store operations oversight
- Inventory control
- Employee training and development
- Time management
Timeline
Store Manager
Signet Jewelers, Kay Jewelers, Broadcasting Square
10.2018 - Current
Store Manager
Signet Jewelers, Kay Jewelers, Coventry Mall
04.2013 - 10.2018
Assistant Manager
Signet Jewelers, Kay Jewelers, Berkshire Mall
08.2011 - 04.2013
Store Manager
Signet Jewelers, Belden Jewelers, Park City Mall
04.2007 - 08.2011
Manager In Waiting
Signet Jewelers, Kay Jewelers, Berkshire Mall
11.2006 - 04.2007
Store Manager
Wilson's Leather
01.1999 - 11.2006
Bachelor of Arts - Sociology
University of Maryland
Bachelor of Arts - Criminology/Criminal Justice
University of Maryland
High School Diploma - General Studies
Wilson Senior High School