Rochelle Lynam
Phoenixville
Summary
To obtain the Executive Assistant position within an organization that utilizes my years of administrative experience and account management skills, along with my proficient computer, communication, research, and analytical skills.
Proven ability to generate leads, negotiate contracts, and close high-value deals while delivering top-tier client service. Skilled in market analysis, property valuation, and strategic marketing to maximize sales. Adept at building strong relationships with buyers, sellers, and industry professionals to facilitate seamless transactions. Strong knowledge of local market trends and real estate regulations. Dedicated to providing personalized service and achieving outstanding results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Realtor
Better Homes and Gardens Real Estate
Phoenixville
09.2021 - Current
- Conducted market analysis, performed property valuations, and implemented strategic marketing to enhance sales outcomes.
- Generated leads, negotiated contracts, and closed high-value deals, ensuring exceptional client service.
- Adept at building strong relationships with buyers, sellers, and industry professionals to facilitate seamless transactions.
- Strong knowledge of local market trends and real estate regulations.
- Provided personalized service that consistently achieved client satisfaction and successful transactions.
Account Manager
Crystal Technologies Group Inc
West Chester
01.2013 - 06.2020
- Managed post-sales activities for medium and large business accounts, ensuring client needs were met.
- Cultivated client relationships to boost satisfaction and retention.
- Function as intermediary between clients and contracted networking and telecommunication vendors to support and coordinate all telecommunications/networking needs.
- Identify new business opportunities.
- Processed client billing and tracked time for accurate invoicing, reducing discrepancies.
- Review and submit and reconcile disputes of organization’s invoices.
- Review and contract management.
- Processing of orders MACD with various vendors via channel partner team.
- Managed inventory levels and categorized products for efficient tracking.
- Maintaining customer service records.
Senior Telecom Analyst
Crystal Technologies Group Inc
West Chester
07.2011 - 01.2013
- Coordinated with vendors and end-users to plan and install new services and modify existing services, enhancing system reliability and efficiency.
- Executed service adds, moves, and changes to optimize telecom systems.
- Partnered with vendors to identify, assess, and resolve issues, improving service delivery.
- Managed telecom invoicing, ensuring accuracy in vendor billing processes.
- Works with Manager, Sales Team and Account Manager on day-to-day operations and special projects.
IR Business Analyst
Devereux
King of Prussia
11.2004 - 06.2011
- Elicit, analyze, validate, specify, verify, and manage the real needs of end users.
- Reviewed and processed telecommunication invoices, ensuring accuracy and timely payment for the organization.
- Conducted reviews and analyses of Requests for Proposals (RFPs) and revised telecommunication orders and contracts.
- Coordinated resolution of aging issues to enhance customer service for the IR Department.
- Served as intermediary between Devereux and telecom vendors, facilitating support and coordination of telecommunications across the Foundation.
- Collaborate with Erate Team on funding for Devereux schools Foundation-wide.
- Updated content on Devereux intranet to ensure information accuracy and relevance.
Executive Assistant to VP, CIO
Devereux
King of Prussia
02.2001 - 11.2004
- Managed and developed IR departmental budget, ensuring alignment with strategic goals.
- Performed advanced secretarial duties.
- Submitted accruals in accurate, timely manner.
- Reviewed monthly P&L statements for accuracy and submitted reclass reports.
- Performed general administrative duties such as invoice and expense management, calendar management, and travel arrangement scheduling.
- Coordinated planning and organization of special events to enhance departmental visibility and engagement.
- Facilitated vendor and departmental meetings to foster collaboration and resolve key issues effectively.
- Recorded and composed minutes at departmental, vendor, and at the Philadelphia Alliance (IT) meetings.
- Handled and directed internal and external phone calls to ensure clear information flow.
- Oversaw customer service calls to ensure customer satisfaction and efficient problem resolution.
- Developed new intranet sites for departments and ensured ongoing maintenance.
- Composed various tests and maintained matrix on online clinical pilot.
Executive Assistant
Becker Temporary Services, Inc.
Bala Cynwyd
10.2000 - 02.2001
- Executed advanced secretarial duties to support executive operations.
- Performed general administrative duties such as invoice management, calendar and scheduling management, travel arrangements, coordinated departmental and vendor meetings.
- Managed and directed internal and external phone calls to facilitate communication.
- Resolved customer service inquiries, ensuring client satisfaction and timely responses.
- Composed various tests and matrix on Online Clinical pilot.
Skills
- Project management
- Real estate knowledge
- Customer service focus
- Relationship management
- Negotiation skills
- Financial services
- Budget forecasting
- Document preparation
- Presentation development
- Office administration
- Calendar coordination
- Meeting planning
- Travel coordination
- Expense reporting
- Invoice processing
- Filing and data archiving
- Office management
- Logistics management
- Technical troubleshooting
- Problem solving
- Scheduling
- Excel
- PowerPoint
- Outlook
- Task delegation
- Project
- SharePoint
- Oracle
- Publisher
- Connectwise
- Microsoft Teams
- 75 wpm typing
- Digital literacy
- Team collaboration
- Time management
- Phone etiquette
- Mail management
- File organization
- Software knowledge
- Problem solving
- Attention to detail
- Phone etiquette
- Attention to detail
- Verbal communication
- Business correspondence
- Document handling
- Proofreading
- Client satisfaction enhancement
- Social media management
- Report analysis
- Professional demeanor
- Resourceful
- Multi-line proficiency
- Conference planning
- Videoconference preparation
- Information confidentiality
- Process improvements
- Task delegation
- Scheduling
- Verbal communication
- Business correspondence
- Resourceful
- Document handling
- Proofreading
- Client satisfaction enhancement
- Social media management
- Report analysis
- Professional demeanor
- Customer service
Certification
Pennsylvania Realtor ®
Timeline
Realtor
Better Homes and Gardens Real Estate
09.2021 - Current
Account Manager
Crystal Technologies Group Inc
01.2013 - 06.2020
Senior Telecom Analyst
Crystal Technologies Group Inc
07.2011 - 01.2013
IR Business Analyst
Devereux
11.2004 - 06.2011
Executive Assistant to VP, CIO
Devereux
02.2001 - 11.2004
Executive Assistant
Becker Temporary Services, Inc.
10.2000 - 02.2001