Roland Ntedika
Carlisle
Summary
Dynamic professional with a proven track record at Uber, excelling in customer satisfaction through punctual service and effective time management. Recognized for maintaining high standards of cleanliness and operational efficiency, while leveraging technical skills to enhance device performance as an Apple Technician. Adaptable and committed to excellence in all endeavors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
08.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
Franchise Owner
Bopeto Services Corporation
07.2020 - 02.2024
- Developing and maintaining strong relationships with clients to ensure customer satisfaction and retention.
- Effectively communicating with clients about project details, schedules and any potential issues.
- Implementing strategies to minimize cleaning costs while maintaining high-quality service.
Warehouse Worker
Amazon
11.2017 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operate industrial forklifts to move, load, and unload materials in a warehouse or manufacturing
Apple Technician
Syncreon
04.2018 - 06.2019
- Conducted diagnostic tests to identify and address technical problems accurately and efficiently.
- Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
- Handled customer inquiries professionally, addressing concerns promptly while maintaining composure under pressure.
- Contributed to increased sales by offering knowledgeable advice on compatible accessories and add-ons for devices.
- Resolved hardware and software issues for improved device performance and functionality.
- Installed software updates to optimize device performance and security measures.
Education
Certificate - Computer Networking
Toumde Academy
Dallas, TX09-2024
Certificate - AWS
Toumde Academy
Dallas, TX09-2024
Bachelor of Science - IT
ISIPA
Congo DR07-2016
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- Network Troubleshooting Abilities
- Network security systems
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Franchise relations
- Small business operations
- Operations management
- Software installation
- Flexibility
- Punctuality
- Cleanliness
Certification
- ComptIA A+
- ComptIA Network +
- ComptIA Security +
- Amazon Web Services
- Scrum Master
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Franchise Owner
Bopeto Services Corporation
07.2020 - 02.2024
Uber Partner
Uber
08.2019 - Current
Apple Technician
Syncreon
04.2018 - 06.2019
Warehouse Worker
Amazon
11.2017 - 01.2021
Certificate - Computer Networking
Toumde Academy
Certificate - AWS
Toumde Academy
Bachelor of Science - IT
ISIPA
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