Summary
Work History
Education
Skills
Languages
Timeline
Generic

Rolando R. Santizo G.

Software Y Electronics Consultant
Ciudad De Panama,Panamá

Summary

With over six years of experience in customer service and Software programming has created a commitment about providing clients with exceptional service. Contributed to the optimization of systems, ensuring compliance, efficiency, and customer satisfaction. Also supported the Customer Service Executives in handling complex cases, resolving issues, and providing feedback. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Locutor De Radio

Radio Mia
Panama City, Provincia de Panama
  • Engaged listeners through social media platforms to increase station visibility.
  • Hosted music, news and entertainment segments for well-rounded radio shows.
  • Devised marketing and promotional campaigns to increase ratings and listener base.
  • Operated studio sound boards and professional broadcasts.
  • Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.

Customer Service Executive

Sitel Panama
Ciudad De Panamá, Panamá
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Executive

Afinity Global
Ciudad De Panamá, Panamá
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Investigated and resolved customer billing issues, fraud cases and complaints quickly.

Billing Executive

Iqor S.A.
Ciudad De Panamá, Panamá
  • Collaborated with various departments to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated.
  • Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
  • Enhanced client satisfaction with timely and accurate invoicing, ensuring prompt payments and better cash flow management.

Senior Technical Support Consultant

Independently Employed
  • Provided expert guidance on the use of software applications, ensuring clients were able to maximize their productivity.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
  • Implemented streamlined troubleshooting processes, resulting in reduced response times and increased issue resolution rates.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.

Education

Bachelor of Science - Science

Escuela Latinoamericana
Panama City, Panama
12.2004

Associate of Applied Science - Computer Software And Media Applications

Monte Horeb
Panama City, Panama

Associate of Arts - Radio And Television Broadcasting

Universidad Latinoamericana De Panamá

Bachelor of Science - Computer Software And Media Applications

Universidad De Panamá
Panama City, Panama
08.2024 - 11.2024

Skills

Creatividad

Organización

Solución de problemas

Trabajo en equipo

System Troubleshooting

Maintenance and repairs

Customer Service

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Bachelor of Science - Computer Software And Media Applications

Universidad De Panamá
08.2024 - 11.2024

Locutor De Radio

Radio Mia

Customer Service Executive

Sitel Panama

Customer Service Executive

Afinity Global

Billing Executive

Iqor S.A.

Senior Technical Support Consultant

Independently Employed

Bachelor of Science - Science

Escuela Latinoamericana

Associate of Applied Science - Computer Software And Media Applications

Monte Horeb

Associate of Arts - Radio And Television Broadcasting

Universidad Latinoamericana De Panamá

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Rolando R. Santizo G.Software Y Electronics Consultant