Romain Grant
West Chester
Summary
Dynamic professional skilled in customer service and communication in fast-paced environments. Expertise in multitasking and time management ensures efficient operations and high customer satisfaction. Strong understanding of food safety regulations and cash handling supports consistent product quality while promoting sales.
Overview
4
4
years of professional experience
Work History
Bartender
Leah
West Chester
02.2025 - Current
- Mixed cocktails and created unique drink recipes for diverse clientele.
- Provided excellent customer service and built rapport with regular patrons.
- Trained new bartenders on drink preparation and customer interaction techniques.
- Processed payments and handled cash register transactions efficiently.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Customer Service Associate
Wawa
West Chester
10.2024 - 12.2025
- Wawa Customer Associate helps customers, prepares food, stocks shelves, cleans the store, and works as part of a team to keep everything running smoothly and welcoming.
Más Mexicali Cantina
Ana Castillo
West Chester
08.2024 - 12.2025
- Assisted bartenders with drink preparation and garnishing for efficient service.
- Maintained cleanliness of bar area, ensuring a tidy and organized workspace.
- Restocked supplies promptly to meet high-volume service demands during busy shifts.
- Monitored inventory levels and reported shortages to management for replenishment.
- Collaborated with team members to ensure seamless workflow during peak hours.
- Resolved minor issues quickly to maintain a positive guest experience in the bar environment.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
Baker/Shift Lead
Fresh Dining Concepts
Upper Darby
02.2023 - 12.2024
- Experienced in dynamic customer service environments, I have honed exceptional communication and problem-solving skills while working at Auntie Anne's, Carvel, and Cinnabon.
- Proficient in multitasking and time management, I prioritize tasks efficiently to ensure optimal operations and customer satisfaction.
- With a solid understanding of food preparation and safety regulations, I maintain high standards while promoting additional products to maximize sales revenue.
- Skilled in cash handling and financial management, I demonstrate adaptability and meticulous attention to detail in fast-paced settings.
- My leadership potential is evident through effective delegation and employee management in supervisory roles.
- Proficient in preparing a variety of baked goods such as breads, pastries, cakes, and cookies.
- Skilled in following recipes accurately and maintaining consistency in product quality.
Construction
Browns Quality Construction
Philadelphia
01.2022 - 12.2024
- Demonstrated hands-on experience in construction, applying practical skills and strong work ethic to successfully complete diverse projects.
- Gained proficiency in carpentry, basic electrical work, painting, and general labor through active participation in various construction projects.
- I've developed a solid understanding of construction methods and safety protocols, ensuring efficiency and adherence to standards on the job site.
- These experiences have taught me the importance of attention to detail, teamwork, and problem-solving in a fast-paced environment.
- Committed to further developing skills and contributing effectively to future construction projects.
Education
Nutrition -
West Chester University
West Chester12-2027
Skills
- Cocktail Preparation
- Beverage Knowledge
- Customer Service
- Upselling Techniques
- Inventory management
- Time management
- Strong multitasking
- Flexibility
- Scheduling
- Team collaboration
- Communication
- Creativity
- Customer support
Affiliations
- Photography
- West Chester Miles Run Club Founder
Timeline
Bartender
Leah
02.2025 - Current
Customer Service Associate
Wawa
10.2024 - 12.2025
Más Mexicali Cantina
Ana Castillo
08.2024 - 12.2025
Baker/Shift Lead
Fresh Dining Concepts
02.2023 - 12.2024
Construction
Browns Quality Construction
01.2022 - 12.2024
Nutrition -
West Chester University