Roman Dixon
PITTSBURGH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace.
Overview
12
12
years of professional experience
Work History
Donations Coordinator
Construction Junction
07.2025 - Current
- Evaluated incoming donations for quality and appropriateness for distribution channels.
- Encouraged a positive work environment among team members by promoting open communication and collaboration regarding donation coordination tasks.
- Increased overall donation value by researching to assess item values and market trends accurately.
Server
First Watch
06.2021 - 06.2025
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed multi-tasking during peak hours, maintaining composure and accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Server Trainer
IHOP
10.2018 - 04.2020
- Mentored staff on menu knowledge, customer service, and operational procedures.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Line Cook, Server
Wise’s Family Restaurant
02.2015 - 08.2018
- Prepared and cooked menu items according to established recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Southmoreland High School
Alverton, PASkills
- Customer service
- Attention to detail
- Problem-solving
- Nonprofit experience
- Donor relations
- Multitasking
- Teamwork and collaboration
Timeline
Donations Coordinator
Construction Junction
07.2025 - Current
Server
First Watch
06.2021 - 06.2025
Lead Server Trainer
IHOP
10.2018 - 04.2020
Line Cook, Server
Wise’s Family Restaurant
02.2015 - 08.2018
High School Diploma -
Southmoreland High School