Ronald Kohler
Plum
Summary
Accomplished Operations Manager with a proven track record at PNC Bank, enhancing operational efficiency and team leadership. Expert in process improvement and performance management, achieving significant operational effectiveness. Skilled in fostering staff development and optimizing workflow, demonstrated by mentoring roles and strategic operational adjustments. Exceptional in problem-solving and customer service, ensuring streamlined operations and elevated team performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
PNC Bank
03.2019 - Current
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Loan Closing Senior Analyst
PNC Bank
04.2018 - 03.2019
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Created detailed reports to support business intelligence initiatives.
- Conducted data analysis for identifying performance improvement areas.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Loan Closing Analyst
PNC Bank
10.2016 - 04.2018
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with underwriters to ensure accurate and timely indirect auto loan closings.
- ·Ensured that all loan closing documents were accurately prepared and executed in accordance with regulatory requirements and internal policies.
Detection & Investigation Analyst Sr
PNC Bank
06.2015 - 10.2016
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
Loan Support Specialist
PNC Bank
07.2013 - 06.2015
- Reviewed documents for completeness and processed corresponding fees for mortgage documents.
- Developed a reputation for excellence as a trusted resource among team members and colleagues, contributing to a positive working environment.
- Managed loan pipeline efficiently, prioritizing tasks for optimal workflow and productivity.
Processor
CBC Innovis
04.2012 - 07.2013
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Host
Longwood At Oakmont
11.2005 - 07.2010
- Managed reservations to optimize seating and minimize wait times.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Enhanced atmosphere with attentive service and personalized attention.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
Education
Accounting
Penn State University
Erie, PAHigh School Diploma -
Riverview High School
Oakmont, PA06-2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Performance monitoring
- Staff development
- Workflow optimization
- Process improvement
- Performance management
- Process improvements
Accomplishments
- Saved the company approximately $[Amount] million by [Action taken].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Operations Manager
PNC Bank
03.2019 - Current
Loan Closing Senior Analyst
PNC Bank
04.2018 - 03.2019
Loan Closing Analyst
PNC Bank
10.2016 - 04.2018
Detection & Investigation Analyst Sr
PNC Bank
06.2015 - 10.2016
Loan Support Specialist
PNC Bank
07.2013 - 06.2015
Processor
CBC Innovis
04.2012 - 07.2013
Host
Longwood At Oakmont
11.2005 - 07.2010
Accounting
Penn State University
High School Diploma -
Riverview High School
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