Ronald Matteo
Drexel Hill,Pa
Summary
Results-driven satellite internet installer with a proven track record at PerfectVision Manufacturing, excelling in customer service and technical expertise. Enhanced client satisfaction through efficient installations and proactive problem-solving. Skilled in network troubleshooting and effective communication, consistently achieving high-quality results and fostering strong client relationships.
Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Viasat Satellite Internet Installer
PerfectVision Manufacturing
11.2020 - 02.2025
- Improved customers'' understanding of their new internet services through clear explanations and demonstrations of features and functionality.
- Enhanced customer satisfaction by efficiently installing and configuring internet services for residential and commercial clients.
- Collaborated with sales team members to identify potential upsell opportunities based on customer needs analysis during the installation process.
- Maintained a professional appearance, demeanor, and attitude at all times, positively representing the company brand during interactions with customers, partners, or other stakeholders.
- Assisted in the implementation of new installation procedures, providing valuable feedback and recommendations for process improvements based on firsthand experience.
- Streamlined inventory management processes by accurately tracking equipment usage during each installation, reducing stock discrepancies and ensuring availability of necessary supplies for future jobsites.
- Maintained high levels of safety during installations by adhering to industry standards and company guidelines for ladder use, cable management, and equipment handling.
- Continuously sought opportunities for professional development through participation in industry conferences, seminars, or workshops related to internet installation technology advancements.
- Optimized workflow efficiency through effective communication with dispatchers, ensuring prompt arrival at scheduled appointments and minimizing downtime between jobsites.
HughesNet Satellite Internet Installer
OnSite Direct
01.2013 - 11.2020
- Enhanced reputation for quality service by resolving customer complaints promptly and professionally, resulting in increased referral business from satisfied clients.
- Streamlined inventory management processes by accurately tracking equipment usage during each installation, reducing stock discrepancies and ensuring availability of necessary supplies for future jobsites.
- Assisted in the implementation of new installation procedures, providing valuable feedback and recommendations for process improvements based on firsthand experience.
- Exceeded company performance metrics by consistently achieving high-quality installations within designated time frames, resulting in increased customer satisfaction and repeat business.
Directv Satellite TV Installer
Sunrise
01.2015 - 12.2017
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Comcast Triple Play Installer
Atlantic Telecommunications
09.2000 - 05.2010
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
Education
No Degree - Accounting
Deleware County Community College
Media Pa05-1997
Skills
- Bucket truck operation
- Loss testing
- Power tools operation
- Network troubleshooting
- Electrical safety
- Cable management
- Wireless networking
- Telecommunications
- VoIP systems
- Equipment configuration
- Broadband technologies
- Grounding procedures
- Structured cabling
- Coaxial cabling
- Hand tools proficiency
- Signal testing
- Router setup
- Premises wiring
- Aerial construction
- Ethernet cabling
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Mechanical skills
- Effective communication
- Active listening
- Team collaboration
- Organizational skills
- Internet protocols
- Safety awareness
- Adaptability and flexibility
- Decision-making
- Installing equipment
- Equipment operation
- Troubleshooting systems
- Cable splicing
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
Viasat Certified Technician, Was a Certified DirecTv Technician, HughesNet Certified Tech
Timeline
Viasat Satellite Internet Installer
PerfectVision Manufacturing
11.2020 - 02.2025
Directv Satellite TV Installer
Sunrise
01.2015 - 12.2017
HughesNet Satellite Internet Installer
OnSite Direct
01.2013 - 11.2020
Comcast Triple Play Installer
Atlantic Telecommunications
09.2000 - 05.2010
No Degree - Accounting
Deleware County Community College
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