Quality Management Analyst with management experience and exceptional people skills. Well versed in continuous quality management methodology.
Conducts on-going monitoring and analysis of quality standards and compliance indicators for service coordination. Conducts record audits using standardized instruments to assess accuracy and timeliness of service coordination activities and documentation. Provides feedback from audits and makes recommendations in collaboration with agency administrative staff to modify process, enhance training and/or address individual performance issues.
Conducted ongoing monitoring and analysis of quality standards and compliance indicators for service coordination. Conducted record audits using standardized instruments to assess accuracy and timeliness of service coordination activities, documentation, and billing. Provided feedback from audits and made recommendations in collaboration with department administrative staff to modify process, enhance training and/or address individual performance issues.