Ronald W. Dunston II
Philadelphia
Summary
Proactive Pharmacy Technician with over five years of experience in retail and hospital settings, including one year in a leadership role. Recognized for building strong relationships through effective communication across all organizational levels. Detail-oriented and committed to maintaining high-quality assurance and control standards, ensuring excellence in patient care and administrative responsibilities. Proven ability to thrive in fast-paced environments while delivering exceptional service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Hospital of the University of Pennsylvania
09.2024 - Current
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety standards.
- Oversee training and onboarding of new technicians
- Collaborated with pharmacists to improve medication dispensing processes and enhance patient care.
- Communicated with members of the healthcare system to troubleshoot issues regarding Omnicells and deliveries.
- Adjusted staffing to stabilize operations in the pharmacy
- Resolved non routine issues in a consistent and professional manner
Certified Pharmacy Technician
NYU Langone Health- Tisch Hospital
04.2019 - 09.2024
- Utilize interpersonal communication skills to relate to all levels of the organization
- Helped to establish a more efficient workflow
- Specialized in teamwork and leadership
- Trained new technicians on process and conduct
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Excelled in problem solving
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
Robert Wood Johnson Hospital
03.2018 - 04.2019
- Complied with aseptic techniques to prepare IV solutions.
- Worked within the team to establish efficient workflow
- Communicated with all levels of the organization
- Adhered to organizational procedures regarding sterility, storage, and preparation of medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Sam's Club
04.2016 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Meat Associate
Sam's Club
03.2016 - 08.2016
- Enhanced customer satisfaction by providing knowledgeable assistance.
- Reduced product waste by closely monitoring inventory levels and implementing proper rotation practices.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines and procedures.
- Collaborated with team members to ensure efficient workflow and timely completion of daily tasks.
Education
High School Diploma -
Notre Dame High School
06.2014
Some College (No Degree) - Music
Mason Gross School of The Arts
Skills
- Communication
- Problem-solving skills
- Team building
- Adaptability
- Leadership
- Training
- Pharmacist support
- Pharmacy software proficiency
Certification
- PSHP Technician Ambassador for Penn Medicine.
- PTCB Certification
Timeline
Lead Pharmacy Technician
Hospital of the University of Pennsylvania
09.2024 - Current
Certified Pharmacy Technician
NYU Langone Health- Tisch Hospital
04.2019 - 09.2024
Certified Pharmacy Technician
Robert Wood Johnson Hospital
03.2018 - 04.2019
Certified Pharmacy Technician
Sam's Club
04.2016 - 01.2018
Meat Associate
Sam's Club
03.2016 - 08.2016
Some College (No Degree) - Music
Mason Gross School of The Arts
High School Diploma -
Notre Dame High School