Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ronald W. Dunston II

Philadelphia

Summary

Proactive Pharmacy Technician with over five years of experience in retail and hospital settings, including one year in a leadership role. Recognized for building strong relationships through effective communication across all organizational levels. Detail-oriented and committed to maintaining high-quality assurance and control standards, ensuring excellence in patient care and administrative responsibilities. Proven ability to thrive in fast-paced environments while delivering exceptional service and support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

Hospital of the University of Pennsylvania
09.2024 - Current
  • Supervised daily pharmacy operations, ensuring compliance with regulations and safety standards.
  • Oversee training and onboarding of new technicians
  • Collaborated with pharmacists to improve medication dispensing processes and enhance patient care.
  • Communicated with members of the healthcare system to troubleshoot issues regarding Omnicells and deliveries.
  • Adjusted staffing to stabilize operations in the pharmacy
  • Resolved non routine issues in a consistent and professional manner


Certified Pharmacy Technician

NYU Langone Health- Tisch Hospital
04.2019 - 09.2024
  • Utilize interpersonal communication skills to relate to all levels of the organization
  • Helped to establish a more efficient workflow
  • Specialized in teamwork and leadership
  • Trained new technicians on process and conduct
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Excelled in problem solving
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Certified Pharmacy Technician

Robert Wood Johnson Hospital
03.2018 - 04.2019
  • Complied with aseptic techniques to prepare IV solutions.
  • Worked within the team to establish efficient workflow
  • Communicated with all levels of the organization
  • Adhered to organizational procedures regarding sterility, storage, and preparation of medications.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Certified Pharmacy Technician

Sam's Club
04.2016 - 01.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Meat Associate

Sam's Club
03.2016 - 08.2016
  • Enhanced customer satisfaction by providing knowledgeable assistance.
  • Reduced product waste by closely monitoring inventory levels and implementing proper rotation practices.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure efficient workflow and timely completion of daily tasks.

Education

High School Diploma -

Notre Dame High School
06.2014

Some College (No Degree) - Music

Mason Gross School of The Arts

Skills

  • Communication
  • Problem-solving skills
  • Team building
  • Adaptability

  • Leadership
  • Training
  • Pharmacist support
  • Pharmacy software proficiency

Certification


  • PSHP Technician Ambassador for Penn Medicine.
  • PTCB Certification

Timeline

Lead Pharmacy Technician

Hospital of the University of Pennsylvania
09.2024 - Current

Certified Pharmacy Technician

NYU Langone Health- Tisch Hospital
04.2019 - 09.2024

Certified Pharmacy Technician

Robert Wood Johnson Hospital
03.2018 - 04.2019

Certified Pharmacy Technician

Sam's Club
04.2016 - 01.2018

Meat Associate

Sam's Club
03.2016 - 08.2016

Some College (No Degree) - Music

Mason Gross School of The Arts

High School Diploma -

Notre Dame High School
Ronald W. Dunston II