Ronda Givens

Self-motivated, with a strong sense of personal responsibility

Worked effectively in fast-paced environments

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shift .
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Taught patients about medications, procedures, and care plan instructions.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Prepared and administered medications to alleviate patient symptoms.
• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Educated patients on preventative care measures, effectively reducing the risk of future health complications.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
• Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient pulse oximetry.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Implemented care and efficiency improvements to support and enhance office operations.
• Measured patient spirometry.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
• Developed and maintained positive relationships with customers to enhance service.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Delivered exceptional service by promptly addressing customer concerns and special requests.
• Learned other teammates' work tasks to train as backup.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Set up and broke down food service lines quickly to maintain service flow.
• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
• Assisted in inventory management, ordering supplies, and minimizing food spoilage.
• Participated in regular trainings to stay current on industry best practices and trends.
• Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
• Contributed to menu development, incorporating seasonal ingredients and customer feedback.
• Improved dining experience by maintaining clean and organized eating area.
• Boosted customer satisfaction, promptly addressing and resolving complaints.
• Implemented waste reduction strategies, contributing to cost savings.
• Increased repeat business with high standards of food quality and service.
• Reduced food preparation times by organizing workstations effectively.
• Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
• Prepared variety of menu items following specific recipes to ensure customer satisfaction.
• Enhanced customer loyalty, remembering regulars' names and orders.
• Improved team morale by organizing regular staff meetings and feedback sessions.
• Managed inventory levels to prevent shortages and reduce waste.
• Optimized food presentation to enhance customer dining experience.
• Streamlined checkout process, reducing wait times for customers.
• Conducted daily equipment checks to ensure operational efficiency.
• Trained new staff on proper food handling and customer service techniques for better onboarding.
• Fostered positive dining atmosphere by offering exceptional customer service.
• Enhanced team efficiency with streamlined food preparation processes.
• Assisted in menu development to cater to wider variety of dietary preferences.
• Collaborated with kitchen staff to plan and execute special events without hitches.
• Maintained accurate records of food temperatures to ensure safety standards were met.
• Cleaned and organized kitchen, dining and service areas.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Monitored food quality and freshness throughout day.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Greeted customers and answered inquiries regarding menu items and specials.
• Processed customer payments and balanced cash drawers.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Adjusted food preparation methods in accordance with customer requests.
• Utilized POS system to receive and process food and beverage orders.
• Portioned and wrapped food to place directly on plates for service to patrons.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
• Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
• Observed diners to respond to additional requests and determine when meal completed.