Ronda King
Levittown
Summary
Operations professional with expertise in executive leadership and workflow efficiency. Demonstrated success in enhancing customer service experiences and driving team performance. Skilled in strategic management and team collaboration, with a focus on problem-solving and high-quality standards. Committed to implementing impactful changes that improve customer satisfaction.
Skilled Retail Store Associate with experience in customer service, inventory management, and sales promotion. Possess strong interpersonal skills, demonstrating ability to cultivate positive relationships with customers and staff. Have consistently contributed to store performance through effective merchandising strategies and problem solving abilities. Committed to creating an enjoyable shopping experience for all customers.
Overview
30
30
years of professional experience
Work History
Route Settlement Clerk
Dairy Farmers of America
Burlington
02.2025 - Current
- Processed route settlement documentation for accurate financial reporting.
- Maintained organized records of route settlements for audit compliance.
- Assisted with month-end close activities related to route settlements.
- Researched and resolved discrepancies in route settlements.
- Served as a liaison between the accounting department and outside vendors regarding payment issues or discrepancies.
- Verified accuracy of customer invoices and route sheets.
Retail Store Associate
Amazon Fresh
Langhorne
08.2024 - 02.2026
- Provided assistance to customers in product selection and inquiries.
- Maintained organized store displays and shelves for optimal presentation.
- Operated cash register and processed transactions with efficiency.
- Restocked merchandise daily to ensure inventory accuracy.
- Participated actively in store promotions and merchandising initiatives.
- Trained new associates on procedures and customer engagement techniques.
- Greeted customers, addressing questions and enhancing service experience.
- Processed merchandise returns and exchanges to facilitate customer transactions.
Supervisor, Operations
Educational Testing Services
Ewing
02.2017 - 07.2021
- Responsible for managing the timeliness and efficiency of workflow.
- Participated with interviewing and decision making for hiring new staff.
- Professional development/ coaching staff.
- Assisted with developing and updating training materials for new training classes to implement GRE and TOEFL in one training session.
- Responsible for training new staff, agency temps for assigned program.
- Assist manager by providing back-up support in their absences, ensuring compliance with work rules, policies and processes.
- Perform daily time reporting to ensure payroll and budget expenditures are accurate.
- Prepare daily operating reports, conduct daily review meetings, posting and reviewing daily metrics and individual quality performance.
Team Leader/Program Coordinator
Educational Testing Services
Ewing
10.2012 - 02.2017
- Assisted staff with resolving problems in progress by providing hands on training and/or guidance.
- Manage and report metrics.
- Ensure that the area's quality/service goal and deadlines are met.
- Actively manages workload inventory thru appropriate use of metrics.
- Handle escalated, complex, urgent inquiries from candidates and/or educational institutions.
- Conduct investigations and make recommendations to resolve complex problems requiring interaction with other areas of operation, including Program Direction, OTI, Governance and SSD.
Advocate
Educational Testing Services
Ewing
08.1996 - 10.2012
- Handled escalated and/or more sensitive inquiries and problems from other area staff originating from parents, students, institutions, clients, and/or other ETS staff in a timely matter.
- Collaborated with other areas including Resolutions, Client Services, Program Directions, General Counsel's Office, the Office of Testing Integrity, Finance and clients to conduct investigations and make recommendations to resolve complex problems.
- Utilized electronic and paper candidate test data, test administration reports to determine correct action to resolve complex problems.
- Create and modify existing letters to provide and/or solicit information related to Test Taker Advocacy cases.
- Assisted in the review of program policies, suggestions and work processes with the goal of making recommendations for improvements in productivity, and services to customers and clients.
- Assist manager with training of new staff.
Education
High School -
Trenton Central High School
Trenton, NJ06-1990
Some College (No Degree) - Criminal Justice
Mercer County Community College
NJSkills
- Executive leadership
- Management
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Time management
- Attention to detail
- Professionalism
- Organizational skills
- Task prioritization
Professional Development
- Dale Carnegie Course Skills for Success, 05/01/18 - 07/01/18
- Thinking and Leading Strategically, 05/01/18 - 07/01/18
- Leading vs Managing: Knowing the Difference is Your Key to Success, 05/01/18 - 07/01/18
- Getting Outstanding Results: Five Absolutes for Achieving High Performance, 05/01/18 - 07/01/18
- Optimizing Your Time and Focus: Your Best Just Got Better, 05/01/18 - 07/01/18
- Dale Carnegie: Leadership Training for Managers, 05/01/18 - 07/01/18
- Six Sigma Training, 05/01/19 - 07/01/19
Timeline
Route Settlement Clerk
Dairy Farmers of America
02.2025 - Current
Retail Store Associate
Amazon Fresh
08.2024 - 02.2026
Supervisor, Operations
Educational Testing Services
02.2017 - 07.2021
Team Leader/Program Coordinator
Educational Testing Services
10.2012 - 02.2017
Advocate
Educational Testing Services
08.1996 - 10.2012
High School -
Trenton Central High School
Some College (No Degree) - Criminal Justice
Mercer County Community College