Ronna Cottrell
Philadelphia
Summary
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Children’s hospital of Philadelphia
King of Prussia
06.2025 - Current
- Greeted patients and families, ensuring a welcoming environment at the hospital.
- Assisted patients in completing registration forms, ensuring accuracy and compliance.
- Maintained patient records in electronic health systems with attention to detail.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Patient Service Representative
316 Family Medicine
Carrollton
06.2022 - 01.2025
- Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information in Epic and notifies staff that patient is ready.
- Efficiently and timely answers the phone and directs calls to the appropriate staff or records messages.
- Retrieves voicemail messages, routes calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Verifies correct insurance information via card, or phone call to the insurance company as appropriate.
- Explain financial requirements to patients, collection of co-pay or payments for services at each visit and records payments.
Sales Associate
Nordstrom
King of Prussia
09.2015 - 03.2019
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Built clientele by building relationships with repeated customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
Diploma -
Penn Wood High School
Skills
- Hospital Experience
- Insurance Verification
- Compassionate
- Epic system
- Critical thinking
- Teamwork
- Detail oriented
- Customer service
- Communication
- Supervising
Timeline
Patient Service Representative
Children’s hospital of Philadelphia
06.2025 - Current
Patient Service Representative
316 Family Medicine
06.2022 - 01.2025
Sales Associate
Nordstrom
09.2015 - 03.2019
Diploma -
Penn Wood High School