Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronni Richard

McDonald

Summary

Dynamic Assistant Store Manager with a proven track record at Kwik Fill, excelling in customer service and problem-solving. Enhanced store performance through strategic merchandising and effective staff training, fostering a loyal customer base. Skilled in POS systems and employee scheduling, consistently improving operational efficiency and customer satisfaction.


Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Kwik Fill
06.2020 - 02.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Assistant Manager

BFS Foods
05.2016 - 10.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Customer Service Cashier

Giant Eagle
01.2012 - 04.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Head Photo Specialist

Walgreens
12.2008 - 01.2012
  • Performed opening and closing procedures to keep operations running smoothly.
  • Updated tags, displays and signage for special promotions.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.

Education

High School Diploma -

Perry Traditional Academy
Pittsburgh, PA
06-2008

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Time management
  • Attention to detail
  • POS systems
  • Employee scheduling
  • Hiring and training
  • Staff scheduling

Timeline

Assistant Store Manager

Kwik Fill
06.2020 - 02.2023

Assistant Manager

BFS Foods
05.2016 - 10.2020

Customer Service Cashier

Giant Eagle
01.2012 - 04.2016

Head Photo Specialist

Walgreens
12.2008 - 01.2012

High School Diploma -

Perry Traditional Academy

Similar Profiles

CREATE PROFILE
Ronni Richard