Rosa Baez

I have completed a training program, demonstrating proficiency in administrative tasks within a healthcare setting, including patient scheduling, medical record management, insurance billing, basic office duties, and strong communication skills, all while adhering to HIPAA regulations; often highlighting the ability to multitask and maintain patient confidentiality.

• Answered incoming phone calls and addressed questions from customers and healthcare provider.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Collected co-payments or full payments from customers.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Streamlined prescription processing with accurate data entry and verification of patient information.