Rosa Pifer
Lansdale
Summary
Results-driven professional with extensive experience in managing full-cycle accounts payable processes. Skilled in problem resolution and mentoring junior staff, consistently achieving compliance and efficiency in financial operations.
Overview
17
17
years of professional experience
Work History
Senior Accounts Payable Specialist
Zoom Drain
Plymouth Meeting, PA
02.2021 - 05.2026
- Managed full-cycle accounts payable processes to ensure timely vendor payments.
- Streamlined invoice processing workflows, enhancing efficiency and reducing errors.
- Led monthly reconciliation of accounts, ensuring accuracy in financial reporting.
- Mentored junior staff on best practices in accounts payable operations.
- Conducted regular audits of invoices and payment records to maintain compliance.
- Analyzed payment trends to identify cost-saving opportunities within the department.
- Trained junior staff members on accounts payable best practices, fostering a cohesive and knowledgeable team environment.
- Provided support during audits, reconciling financial statements and supplying necessary documentation for review.
- Prepared month-end accruals schedules for finance department review, ensuring proper recognition of expenses within reporting periods.
- Managed a high volume of invoices, ensuring accurate coding and prompt approval from relevant departments.
- Performed regular account reconciliations with bank statements to validate financial transactions'' accuracy in accounting records.
- Resolved complex payment issues through diligent research, clear communication with stakeholders, and timely escalation when needed.
- Calculated and reported on sales commissions.
Logistics Customer Service Representative
Lansdale Warehouse
Lansdale, PA
10.2018 - 02.2021
- Managed customer inquiries, ensuring timely resolution and enhancing satisfaction levels.
- Coordinated with warehouse teams to streamline order fulfillment processes for improved efficiency.
- Implemented tracking systems to monitor shipments, reducing discrepancies in delivery timelines.
- Mentored junior staff in best practices for logistics management, promoting a culture of continuous improvement.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
- Played an instrumental role in achieving departmental KPIs, consistently meeting or exceeding targets for customer satisfaction, on-time delivery rates, and cost control.
Customer Service Representative/Caseworker
Aetna
Blue Bell, PA
06.2015 - 10.2018
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion. I am committed to customer service, with the ability to build productive relationships and resolve complex issues.
- Managed high-volume call queues while maintaining quality assurance standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Office Manager
Coach's Corner Sports Auctions
Souderton, PA
02.2009 - 06.2015
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and logistics for sports auction events, enhancing participant experience.
- Implemented inventory management system to track auction items, improving accuracy and retrieval speed.
- Developed training materials for new staff, fostering a knowledgeable and skilled team environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Education
High School Diploma -
Pennridge High School
Perkasie, PASkills
- Bank reconciliation
- Credit card reconciliation
- Purchase order management
- Invoice processing
- Payment processing
- Workflow coordination
- Audit support
- 1099 preparation
- Vendor relations
- Vendor relationship management
- Journal updating
- Processing receipts
- Backing up accounts receivable
- Financial statement preparation
- Petty cash reconciliation
- Check run preparation
- General ledger maintenance
- Month-end closing
- Reviewing open payables
- AP operational expertise
- Accounts payable processes
- Problem resolution
- Data entry
- Payroll processing
- Statement reconciliation
Timeline
Senior Accounts Payable Specialist
Zoom Drain
02.2021 - 05.2026
Logistics Customer Service Representative
Lansdale Warehouse
10.2018 - 02.2021
Customer Service Representative/Caseworker
Aetna
06.2015 - 10.2018
Office Manager
Coach's Corner Sports Auctions
02.2009 - 06.2015
High School Diploma -
Pennridge High School