William Marshall
Harrisburg
Summary
Detail-oriented professional with expertise in health insurance knowledge, issue resolution, and compliance reporting. Proven ability to manage enrollment processes and enhance customer support to drive effective benefits enrollment.
Overview
20
20
years of professional experience
Work History
Eligibility Consultant
Aetna
Harrisburg
09.2012 - 06.2026
- Manages Enrollment, verification, and compliance of health insurance benefits.
- Application Processing
- Issue Resolution
- System Coordination
- Compliance & Reporting
Benefits Coordinator
United Concordia
Harrisburg
06.2006 - 04.2010
- Resolved coverage inquiries to ensure members received accurate information and timely assistance.
- Liaised between employers, members, and dental network to facilitate effective communication and resolution of issues.
- Provided customer support across various channels, enhancing member satisfaction and engagement.
- Benefits enrollment
Education
Some College (No Degree) - Psychology
Fayetteville State University
Fayetteville, NCSkills
- Eligibility determination
- Enrollment management
- Health insurance knowledge
- Application processing
- Compliance reporting
- Issue resolution
- Customer relationship management
Timeline
Eligibility Consultant
Aetna
09.2012 - 06.2026
Benefits Coordinator
United Concordia
06.2006 - 04.2010
Some College (No Degree) - Psychology
Fayetteville State University