Rosalie Bollard
Levittown
Summary
Dedicated and compassionate medical assistant with over 20 years of experience in delivering exceptional patient care and providing comprehensive administrative support in diverse healthcare environments. Expertise in electronic medical records (EMR) systems, insurance verification, referral management, and patient scheduling ensures seamless operations and enhanced patient experiences. Proven ability to assist with in-office procedures while upholding the highest standards of service quality. Holds multiple certifications, including Certified Clinical Medical Assistant (CCMA) and CPR, demonstrating a commitment to compliance with healthcare regulations and a focus on quality assurance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Registrar
MERCER BUCKS ORTHOPAEDICS
Langhorne, PA
02.2024 - 04.2025
- Highly trained, caring, and empathetic patient registrar. Daily duties include checking patients in for appointments with doctors and physical therapy, collecting copayments, collecting past due balances, verifying insurances using websites such as Navinet, Pear, and Availity, and obtaining any needed referrals or prior authorizations for appointments and scheduling follow up appointments with doctors and physical therapists.
Medical Assistant
Urology Care Alliance
Langhorne, PA
08.2022 - 06.2023
- Highly trained, caring, and empathetic experienced medical assistant/receptionist who’s daily duties included escorting patients to exam rooms, obtaining vitals, obtaining medication and medical history, giving patient injections, and assisting physicians in procedures and in office surgeries. Such procedures included vasectomies, catheter insertion and removal, prostate biopsies, urine cytology, and cystoscopes.
Certified Medical Assistant
NORTH AMERICAN SPINE AND PAIN
Langhorne, PA
04.2022 - 07.2022
- Highly trained medical assistant for the past 16 years. My daily duties preformed were escorting patients to exam rooms, preforming vitals, and preparing them for exams.
- Perform and record patient vitals
- Electronic medical records (EMR: OMNI MD)
- Current certification in CPR and First Aid
- Responsible for back office duties
- Performed in-office procedures
Medical Assistant
Jefferson Sweetbriar
Levittown, PA
01.2020 - 03.2022
- Highly trained medical assistant
- Medical assistant/receptionist for the past 16 years. My daily duties included escorting patients to exam rooms and preparing them for their exam.
- Preform and record patient vitals
- Electronic medical records (EMR: Athena/ EPIC)
- Preform front desk duties
- Scheduled appointments using Athena.
- Current certification in CPR and First Aid
- Performed blood draws
- Responsible for back office duties
Certified Medical Assistant
Trinity Health
Levittown, PA
04.2017 - 12.2019
- Highly trained medical assistant
- Medical assistant/receptionist. My daily duties included escorting patients to exam rooms and preparing them for their exam.
- Perform and record patient vitals
- Electronic medical records (EMR: Athena)
- Perform front desk duties including checking in and out of patients, answering phones.
- Verify insurance through different websites.
- Registered Patients and collected copays.
- Scheduled appointments using Athena.
- Current certification in CPR and First Aid
- Assisted with insurance verification
- Responsible for back office duties
- Performed in-office procedures
Highly trained medical assistant
Delaware Valley OBGYN and Infertility
Lawrenceville, NJ
11.2004 - 01.2017
- Highly trained medical assistant/receptionist.. My daily duties included escorting patients to exam rooms and preparing them for their exam.
- Perform and record patient vitals using Athena
- Perform front desk duties including checking in and out of patients. Answering phones on a multi line, high volume call room around 50 to 60 calls in an hour.
- Registered Patients and collected copays.
- Verified insurances on Navinet or contacted insurance company.
- Scheduled appointments EMR
- Proper sterilization of instruments and ordering of supplies
- Current certification in CPR and First Aid
- Prior authorizations for medications and procedures.
- Completed state disability forms and FMLA forms.
Education
High school or equivalent - medical
Bucks County Technical High School
Fairless Hills, PA05.2008
Skills
- HIPAA compliance
- Clerical Experience
- Hospital experience
- Medical billing
- Microsoft Word
- Intake
- Microsoft Office
- Patient care
- Medical records
- Phone inquiries
- Faxing
- Medication administration
- Quality Assurance
- Typing
- Medical scheduling
- Microsoft Outlook Calendar
- Phlebotomy
- Care plans
- Organizational skills
- Live chat
- Customer support ticket management
- Healthcare support
- Appointment scheduling
- Client communication
- Athenahealth
- Vital signs
- Basic life support
- Medical Coding
- Computer skills
- EMR systems
- Outbound calling
- Filing
- Insurance prior authorization
- Insurance Verification
- Customer satisfaction improvement
- Medicare
- Health insurance
- Ob/Gyn
- Inventory control
- Laboratory Experience
- ICD Coding
- Leadership
- Patient monitoring
- Medical receptionist
- Blood sampling
- Administrative experience
- Venipuncture
- Microsoft Access
- Anatomy knowledge
- Customer support
- Primary Care Experience
- Interpersonal skills
- Productivity software
- Medical Office Experience
- EMR/EHR
- Health insurance authorizations
- Vital Signs
- Attention to detail
- Multi-line phone systems
- Collaboration
- Client interaction via phone calls
- Documentation review
- English
- Adobe Acrobat
- Clinic
- Medical administrative support
- Medical terminology
- Computer literacy
- Triage
- Managed care
- Cash handling
- Client email correspondence
- Call center
- ICD-9
- EDI
- ICD-10
- Communication skills
- Front desk
- Written communication
- Technical Proficiency
- CPT coding
- Customer service
- Epic
- Compliance
- Electronic health records (EHR) management
- Experience Administering Injections
- Medical office experience
- Primary care
- Zoom
- Writing skills
- Patient interaction
- Maintaining patient confidentiality
- Managing patient records
- Phone etiquette
- Client services
- Computer operation
- Medical assisting - Medical assistant experience (More than 20 years)
- Empathy
- Negotiation
- HIPAA
- Microsoft Excel
- Windows
- Time management
- CPR
- Office experience
- Data entry
- Patient service
- Pediatrics
- Financial software
Certification
- CPR Certification
- BLS Certification
- Certified Medical Assistant
- Driver's License
- CCMA Certification
- Certified Clinical Medical Assistant (CCMA), 2018-03-01, 2020-03-31
- First Aid Certification
- ACLS Certification
- AED Certification
Languages
English
Timeline
Patient Registrar
MERCER BUCKS ORTHOPAEDICS
02.2024 - 04.2025
Medical Assistant
Urology Care Alliance
08.2022 - 06.2023
Certified Medical Assistant
NORTH AMERICAN SPINE AND PAIN
04.2022 - 07.2022
Medical Assistant
Jefferson Sweetbriar
01.2020 - 03.2022
Certified Medical Assistant
Trinity Health
04.2017 - 12.2019
Highly trained medical assistant
Delaware Valley OBGYN and Infertility
11.2004 - 01.2017
High school or equivalent - medical
Bucks County Technical High School
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer