Rosalind Schmalhofer
Lancaster
Summary
Highly motivated and analytical Analyst with sound experience in data interpretation, statistical analysis, and trend forecasting. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills, such as proficiency in ICD 9 and 10, CPT, medical coding, medical records, as well as medical terminology, anatomy knowledge, and Microsoft Office (365). Showcase impact by contributing to data-driven decision making that increased efficiency and improved business outcomes.
Overview
28
28
years of professional experience
Work History
Medical Correction Analyst
Luminare Health Insurance
Lancaster
09.1997 - Current
- Analyzed healthcare data to identify trends for policy development.
- Collaborated with cross-functional teams to improve operational efficiency.
- Prepared reports detailing findings on health insurance claims and usage.
- Reviewed regulatory requirements to ensure compliance across projects.
- Maintained accurate records of all data collected during analysis processes.
- Identified opportunities for process improvements across the organization.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
Hospitality Professional/Mixologist
Banzhoff Cafe
Lancaster
04.2012 - 09.2018
- Resolved customer complaints to maintain high satisfaction levels.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Provided exceptional customer service throughout the guest experience with a friendly attitude.
- Maintained cleanliness of dining areas by wiping down tables, chairs, and other surfaces.
- Handled alcohol service for guests over age of 21.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
Education
Certificate of Technical Studies - Medical Technology
HACC
Lancaster, PA12-2019
Associate of Science -
Consolidated School of Business
Lancaster, PA 06-1995
Skills
- Microsoft Office
- ICD-9 and ICD-10
- Documentation Review
- Medical Billing
- Customer Service
- Data Entry
- Medical Records
- HIPPA
- CPT Coding
- Medical Coding
References
References available upon request.
Timeline
Hospitality Professional/Mixologist
Banzhoff Cafe
04.2012 - 09.2018
Medical Correction Analyst
Luminare Health Insurance
09.1997 - Current
Certificate of Technical Studies - Medical Technology
HACC
Associate of Science -
Consolidated School of Business