Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rosalind Schmalhofer

Lancaster

Summary

Highly motivated and analytical Analyst with sound experience in data interpretation, statistical analysis, and trend forecasting. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills, such as proficiency in ICD 9 and 10, CPT, medical coding, medical records, as well as medical terminology, anatomy knowledge, and Microsoft Office (365). Showcase impact by contributing to data-driven decision making that increased efficiency and improved business outcomes.

Overview

28
28
years of professional experience

Work History

Medical Correction Analyst

Luminare Health Insurance
Lancaster
09.1997 - Current
  • Analyzed healthcare data to identify trends for policy development.
  • Collaborated with cross-functional teams to improve operational efficiency.
  • Prepared reports detailing findings on health insurance claims and usage.
  • Reviewed regulatory requirements to ensure compliance across projects.
  • Maintained accurate records of all data collected during analysis processes.
  • Identified opportunities for process improvements across the organization.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored operations and reviewed records and metrics to understand company performance.

Hospitality Professional/Mixologist

Banzhoff Cafe
Lancaster
04.2012 - 09.2018
  • Resolved customer complaints to maintain high satisfaction levels.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Provided exceptional customer service throughout the guest experience with a friendly attitude.
  • Maintained cleanliness of dining areas by wiping down tables, chairs, and other surfaces.
  • Handled alcohol service for guests over age of 21.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Informed customers of daily specials and signature menu items.

Education

Certificate of Technical Studies - Medical Technology

HACC
Lancaster, PA
12-2019

Associate of Science -

Consolidated School of Business
Lancaster, PA
06-1995

Skills

  • Microsoft Office
  • ICD-9 and ICD-10
  • Documentation Review
  • Medical Billing
  • Customer Service
  • Data Entry
  • Medical Records
  • HIPPA
  • CPT Coding
  • Medical Coding

References

References available upon request.

Timeline

Hospitality Professional/Mixologist

Banzhoff Cafe
04.2012 - 09.2018

Medical Correction Analyst

Luminare Health Insurance
09.1997 - Current

Certificate of Technical Studies - Medical Technology

HACC

Associate of Science -

Consolidated School of Business
Rosalind Schmalhofer