ROSANGELIZ ROMAN LOPEZ
Philadelphia
Summary
Experienced hospitality operations professional with a strong background in hotel staffing, workforce coordination, and payroll management across multiple properties. Proven ability to lead teams, manage high-volume operations, and maintain strong relationships with hotel leadership and staff. Bilingual in English and Spanish with excellent communication, problem-solving, and organizational skills. Committed to delivering efficient operations, strong team performance, and high service standards.
Overview
3
3
years of professional experience
Work History
Account Manager
Heart of the House Hospitality
Philadelphia, PA
10.2025 - 03.2026
- Managed staffing operations and client relationships for 7+ hotel properties across the Philadelphia market.
- Recruited, onboarded, and scheduled 20–50+ housekeeping and hospitality employees to meet operational demands.
- Processed and managed weekly payroll for contracted staff, ensuring accurate timekeeping and timely payments.
- Coordinated with hotel management teams to address staffing shortages and maintain service standards.
- Monitored employee attendance, performance, and shift coverage across multiple hotel locations.
- Responded to urgent staffing needs, quickly filling positions to support uninterrupted hotel operations.
Assistant Front Office Manager
Hilton Motif Seattle (Task Force)
Seattle, WA
06.2025 - 07.2025
- Oversaw front desk operations at a 300+ room property during peak season, utilizing OnQ PMS to manage reservations, room assignments, and guest services.
- Led and trained 10+ front desk agents and temporary staff, ensuring adherence to Hilton brand standards and service excellence.
- Resolved guest concerns, handled VIP arrivals and escalations, and supported daily room block management to maintain operational efficiency.
- Collaborated with housekeeping and management teams to ensure timely room turnover and guest satisfaction during high occupancy periods.
Front Office Manager
Candlewood and Avid Suites (Task Force)
North Platte, NE
10.2024 - 02.2025
- Directed daily front office operations at dual hotel properties totaling 150+ rooms, overseeing scheduling, guest services, and operational efficiency.
- Supervised and coordinated front desk staff and shift coverage, ensuring smooth operations and adherence to brand standards.
- Streamlined communication between housekeeping, maintenance, and management teams to improve room readiness and guest satisfaction during high occupancy periods.
- Managed night audit processes, financial reports, and inventory controls, ensuring accurate daily revenue reconciliation.
Front Desk Agent
The Logan Philadelphia, Curio Collection by Hilton
Philadelphia, PA
05.2024 - 08.2024
- Delivered exceptional guest service in a high-volume luxury hotel with 300+ rooms, maintaining Hilton brand standards.
- Managed 50–100+ guest check-ins and check-outs per shift, including VIP arrivals and loyalty members.
- Coordinated daily room assignments, occupancy reports, and guest requests to ensure smooth front office operations.
- Resolved guest concerns quickly and professionally to maintain high guest satisfaction scores.
Front Desk Agent / Manager
Hospitality Services Group (Task Force)
Indianapolis, IN
11.2022 - 02.2024
- Supported operations at multiple hotel properties nationwide.
- Resolved guest concerns and maintained high satisfaction ratings.
- Assisted with group bookings and event coordination.
Front Desk Agent
Hyatt Place Nashville Brentwood (Task Force)
Nashville, TN
02.2023 - 05.2023
- Managed 40–80+ guest check-ins and check-outs per shift, handled phone inquiries, and completed nightly audit reports.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness and smooth guest experiences.
- Cross-trained to support hotel bar and kitchen operations, assisting with food preparation and bartending during high-demand periods.
- Promoted hotel amenities and services to guests, contributing to increased guest engagement and satisfaction.
Education
Criminal Justice
Community College of Philadelphia (CCP)
Philadelphia, PAHigh School Diploma -
Bensalem Township High School
Bensalem, PA01.2017
Skills
- Payroll Processing
- Staff Scheduling
- Customer Service
- Team Leadership
- Workforce Management
- Employee Onboarding
- Conflict Resolution
- Bilingual: English & Spanish
- Hospitality Operations
- Client Relationship Management
- Time Management
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Heart of the House Hospitality
10.2025 - 03.2026
Assistant Front Office Manager
Hilton Motif Seattle (Task Force)
06.2025 - 07.2025
Front Office Manager
Candlewood and Avid Suites (Task Force)
10.2024 - 02.2025
Front Desk Agent
The Logan Philadelphia, Curio Collection by Hilton
05.2024 - 08.2024
Front Desk Agent
Hyatt Place Nashville Brentwood (Task Force)
02.2023 - 05.2023
Front Desk Agent / Manager
Hospitality Services Group (Task Force)
11.2022 - 02.2024
Criminal Justice
Community College of Philadelphia (CCP)
High School Diploma -
Bensalem Township High School