Rose Cohen
Philadelphia
Summary
Ability to enhance customer satisfaction through effective communication and teamwork. Demonstrated strong inventory management skills while maintaining safety compliance, contributing to a positive and efficient work environment. Committed to continuous improvement and learning agility.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Philadelphia
01.2025 - Current
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Oversaw inventory in kitchen and reported replacement needs to kitchen management.
- Processed payments on cash register and counted back bills and change to patrons.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Stocked shelves and cases with new or transferred items.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Packed fast food products in approved containers, cups, and bags.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained an organized work area to ensure efficient operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Served food quickly for positive guest experiences.
- Brewed and served coffee and tea with preferred add-ins.
Loader
UPS
Philadelphia
10.2024 - 01.2025
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Performed daily maintenance checks on all material handling equipment used in the warehouse.
- Operated forklift, pallet jack and other equipment to perform loading tasks.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used scanners to track parcel information, condition or receipt.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Received incoming freight into the warehouse and ensured accurate placement in proper storage areas.
- Placed parts on trailer safely to reduce damage during shipment.
- Used digital database to keep records of units and stock moved.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Cleaned up spills promptly using approved cleaning agents and safely disposed of hazardous waste material.
- Verified accuracy of shipments against invoices or orders.
- Collaborated with team members to complete projects in a timely manner.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Inspected merchandise for damages prior to loading onto trucks.
- Adhered to all safety regulations while handling hazardous materials such as aerosols or flammable liquids.
- Unloaded products from incoming transports.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Communicated load, product or pallet issues to supervisor.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Cherry Picker Operator
Amazon
Carlisle
04.2024 - 10.2024
- Worked at MDT in Carlisle PA then transferred to ORF2 in Norfolk, VA.
- Participated in training sessions conducted by supervisors for learning new tasks related to job duties.
- Guided team members in arranging blocking or outrigging under cranes.
- Monitored cables and grappling devices for wear and replaced cables according to preventive maintenance schedule.
- Reported equipment malfunctions and coordinated repairs.
- Sorted, organized and stacked items in warehouse.
- Adhered strictly to company policies regarding safety procedures while operating machinery.
- Troubleshot minor mechanical issues that arose during use of the cherry picker machine quickly and efficiently.
- Loaded or unloaded deliveries and shipments, taking care to avoid damage and safety risks.
- Reviewed daily delivery schedules to determine orders, sequences of deliveries and special loading instructions.
- Monitored materials being lifted by the machine to ensure safe operation at all times.
- Inspected cherry pickers daily for proper functioning prior to use.
- Moved goods between warehouse locations according to shipment and storage needs.
- Cleaned and maintained the forklift on a regular basis as per manufacturer's instructions.
- Loaded items to maximize work efficiency.
- Collaborated with peers to complete tasks quickly.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Dc Worker
At Home
Carlisle
12.2023 - 05.2024
- Upheld high standards of productivity and quality in operations.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Performed daily maintenance checks on all material handling equipment used in the warehouse.
- Operated forklift, pallet jack and other equipment to perform loading tasks.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used scanners to track parcel information, condition or receipt.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Received incoming freight into the warehouse and ensured accurate placement in proper storage areas.
- Cleaned up spills promptly using approved cleaning agents and safely disposed of hazardous waste material.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
UPS Driver Helper
UPS
Carlisle
12.2023 - 01.2024
- Followed company policies and procedures when operating a vehicle or performing duties onsite.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Checked customer orders against invoices for accuracy prior to delivery completion.
Dishwasher
Bourbon & Brunch
Philadelphia
09.2023 - 12.2023
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
Security Officer
Allied Universal Security Services
Philadelphia
07.2023 - 09.2023
- Monitored premises and recorded activity in daily officer reports.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Sales Associate
Old Navy
Philadelphia
05.2023 - 07.2023
- Handled returns and exchanges according to company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed credit card transactions quickly and securely.
92Y Unit Supply Specialist
Army
Harrisburg
12.2019 - 07.2023
- Oversaw successful integration of Standard Property Book System-Redesign (SPBS-R).
- Monitored stock levels at remote sites requiring frequent visits to ensure adequate stocks are maintained at all times.
- Prepared hazardous materials shipping papers in accordance with Department of Transportation regulations.
- Provided technical assistance in resolving supply problems encountered by customers.
- Maintained records to account for significant amounts in assets.
- Determined shipping methods, routes or rates for materials to be shipped.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Advised personnel on proper safety measures when handling hazardous materials or operating vehicles transporting hazardous cargo.
- Traced missing material and shipments through vendor and customer communications.
- Conducted physical inventories to identify discrepancies between actual stock levels and computer-generated reports.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Verified completion of contract deliverables by signing off on existing agreements.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Coordinated with external vendors regarding delivery times and product availability.
- Managed $in assets.
- Ensured receipt documents were properly prepared prior to issuing supplies.
- Researched sources for hard-to-find items requiring special order processing techniques.
- Kept meticulous records of high-priority units and material readiness of equipment.
- Implemented revisions to customer assistance materials to incorporate new directives.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Received, stored, inspected, inventoried, packaged and shipped items as required by the unit's mission.
- Organized warehouse storage areas to maximize space utilization.
Jobcorbs Mason Student
Jobcorps
Harpers Ferry
11.2022 - 03.2023
- Calculated mortar and brick quantity needed for job.
- Calculated mixture ratios, angles and square footage to determine materials needed and plan layouts.
- Laid building materials such as ceramic tile, bricks, concrete blocks and glass blocks using mortar or other substances to join.
- Repaired or altered structural and superficial damage to various masonry work and surfaces.
- Erected brick walls and stone columns, using trowels, levels and other tools.
- Applied and smoothed mortar or other mixtures over work surface.
- Built bracing systems, forms and supports for pouring foundations and construction.
- Participated in professional development classes and workshops to advance abilities.
- Measured and marked surfaces to lay out work according to blueprints or drawings.
- Prepared concrete by mixing water with cement, sand and gravel.
- Constructed outdoor ovens for baking breads, pizzas and other food items.
- Formed edges and molded joints with edging tools and jointers.
Pizza Hut Assistant Manager
Pizza Hut
Harrisburg
07.2022 - 11.2022
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Homeschool
Harrisburg, PA06-2019
Skills
- Food preparation
- Cash handling
- Inventory management
- Point-of-sale operation
- Quality control
- Team collaboration
- Time management
- Safety compliance
- Effective communication
- Problem solving
- Workplace safety
- Performance improvement
- Willingness to learn
- Cleaning and sanitizing
- Learning agility
- Radar system operations
- Reliability and punctuality
- Influencing skills
- Equipment maintenance
- Supplies monitoring and restocking
- Safe food handling
- Safe vehicle operation
- Docking management
- Initiative and Self-motivation
- Crew leadership
- Inventory restocking
- Diversity awareness
- Inventory counts
- Attention to detail
- Heavy lifting
- Health code compliance
- Clear communication
- Visual communication
- Integrity and honesty
- Self-discipline
- Interactive communication skills
Timeline
Crew Member
McDonald's
01.2025 - Current
Loader
UPS
10.2024 - 01.2025
Cherry Picker Operator
Amazon
04.2024 - 10.2024
Dc Worker
At Home
12.2023 - 05.2024
UPS Driver Helper
UPS
12.2023 - 01.2024
Dishwasher
Bourbon & Brunch
09.2023 - 12.2023
Security Officer
Allied Universal Security Services
07.2023 - 09.2023
Sales Associate
Old Navy
05.2023 - 07.2023
Jobcorbs Mason Student
Jobcorps
11.2022 - 03.2023
Pizza Hut Assistant Manager
Pizza Hut
07.2022 - 11.2022
92Y Unit Supply Specialist
Army
12.2019 - 07.2023
High School Diploma -
Homeschool