Rose Gephart

In my current role at Giant Foods I am the Lead Facilitator and store accountant, Cash office. In my years with the company I have worked many positions. I was a cashier, service center associate, check out coach, lead check out coach and the store accountant.

I currently manage 40 employees. I manage my department while they shop for customers orders and deliver the items to the customers vehicle. I also deal with the customers when they call in asking about their order, and when they are upset I am in charge of making it right for the customer.

While managing my employees, I am in charge of ensuring their accuracy and efficiency on each shop they do. With this there are times that I am in charge of writing members of my team up for errors, calling off, or for any other situation that may occur. Once I work the write up, I am then in charge of delivering the write up to the employee.

I am also in charge of reporting any issues that our store may have on the devices that we use to complete the daily tasks. With this task I work directly with store support to ensure the issue is resolved in a timely manor.

I am in charge of creating the weekly schedule for the 40 employees that work under me. I have many requests for days off that I get on a weekly basis. With these requests I need to evaluate the days to ensure my team has enough members to complete the days work.

I am in charge of imputing information from the orders into the company program, invoicing the orders, and having them marked compete. This is for the cooperate office to get our daily totals.