Rose Swatsworth
Bellefonte
Summary
Dynamic Regional Manager with a proven track record at Nittany MinitMart, skilled in strategic planning and staff development. Enhanced operational efficiency and customer satisfaction through targeted initiatives, while mentoring high-potential employees. Expert in operational management, driving growth and aligning regional efforts with corporate goals to achieve significant market share improvements.
Proven track record in overseeing multiple regions and coordinating cross-functional teams to achieve strategic goals. Successfully led initiatives that improved operational efficiency and drove revenue growth. Demonstrated expertise in team leadership and strategic planning.
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Manager
Nittany MinitMart
02.2025 - 03.2025
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 15 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
District Manager
Nittany MinitMart
08.2016 - 02.2025
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Food Service Category Manager
Nittany Minitmart
10.2015 - 08.2016
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Monitored industry trends to identify new business opportunities and emerging product categories for expansion.
- Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
- Benchmarked category performance against industry standards, identifying areas for improvement and implementing targeted initiatives.
HR Coordinator
Weis Markets Inc
09.2004 - 09.2015
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
Produce Clerk
Weis Markets Inc
08.2004 - 09.2005
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Education
High School Diploma -
Bellefonte Area High School
Bellefonte, PA06-1996
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- Staff supervision
- Merchandise product
- See that PLCB books kept to date for Locations with Beer Caves
- Maintain fuel margins
- Monitored fuel competitors by location
- Worked with all departments within the company to complete tasks
- Operational management
Certification
Servsafe Certified
RAMP Certified-Server/Seller
Timeline
Regional Manager
Nittany MinitMart
02.2025 - 03.2025
District Manager
Nittany MinitMart
08.2016 - 02.2025
Food Service Category Manager
Nittany Minitmart
10.2015 - 08.2016
HR Coordinator
Weis Markets Inc
09.2004 - 09.2015
Produce Clerk
Weis Markets Inc
08.2004 - 09.2005
High School Diploma -
Bellefonte Area High School
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